Client Relationship Manager

Job Description

Role Overview: As a Client Relationship Manager , you will be the primary point of contact for clients, ensuring a seamless and empathetic experience from initial inquiry through continued therapy engagement. You will handle client onboarding, follow-ups, satisfaction tracking, and serve as the liaison between therapists and clients. Key Responsibilities: Serve as the first point of contact for prospective and current clients (via calls, WhatsApp, and email). Guide clients through the intake process and recommend suitable therapists based on their needs. Maintain strong, empathetic, and confidential communication with clients throughout their wellness journey. Coordinate with therapists to ensure timely follow-ups, appointment confirmations, and feedback collection. Track client satisfaction and proactively resolve any service-related concerns. Use CRM tools and appointment booking systems to update and manage client records. Assist in managing cancellations, rescheduling, and client retention initiatives. Prepare and share client engagement reports with the leadership team weekly. Required Skills: Strong interpersonal and communication skills in English and Malayalam. Empathetic, calm, and professional attitude, especially while dealing with sensitive mental health topics. Prior experience in client handling, preferably in healthcare, wellness, or customer service. Familiarity with CRMs, appointment scheduling tools, and Google Workspace. High level of discretion and understanding of client confidentiality. Preferred Qualifications: Bachelor's degree in Psychology, Social Work, Business Administration, or a related field. 1–3 years of experience in customer/client service, ideally in a healthcare or wellness setting. Bonus: Knowledge or certification in mental health first aid or basic counseling. Working Hours: Full-time 6 days/week with flexible hours depending on client appointment needs Job Type: Full-time Pay: ₹8,782.41 - ₹15,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Experience: work: 2 years (Preferred) Language: English (Preferred) Work Location: In person