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Ishttaa Techcraft Private Limited
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Client Relationship Management

Client Relationship Management

Ishttaa Techcraft Private Limited

5 - 7 years

5 - 9 Lacs

Bengaluru Karnataka India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

crm software Data Analysis Client Engagement Sales Strategy Negotiation Skills Relationship Building Market Research Project Management Customer Retention Conflict Resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a Client Relationship Manager to join our team in India. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and fostering long-term partnerships. This role requires a proactive individual who can manage multiple accounts and deliver exceptional service.

Responsibilities

Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction.
Act as the primary point of contact for client inquiries and issues, ensuring timely resolution.
Understand client needs and business objectives to provide tailored solutions.
Collaborate with internal teams to ensure seamless service delivery to clients.
Monitor client accounts and provide regular updates to management on account status and opportunities for growth.
Conduct regular check-ins and feedback sessions with clients to assess satisfaction and identify areas for improvement.
Prepare reports and presentations for clients, showcasing our services and results.

Skills and Qualifications

Bachelor's degree in Business Administration, Marketing, or a related field.
5-7 years of experience in client relationship management or account management roles.
Strong communication and interpersonal skills, with the ability to build rapport with clients.
Excellent problem-solving skills and a proactive approach to addressing client needs.
Ability to work collaboratively in a team environment and manage multiple client accounts simultaneously.
Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
Strong analytical skills, with the ability to interpret data and make informed decisions.

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Client Relationship Management