Client Relationship Management

Job Description

Position: Client Relationship Manager Experience: 5+ Years Location: On-site, Kalbadevi, Mumbai – 400002 Monthly Salary: ₹55,000 – ₹75,000 (based on experience and fit) About The Role We are looking for a dynamic and experienced Client Relationship Manager to join our team. This role is ideal for someone who is confident in handling client interactions, is proactive in addressing concerns, and has a strong focus on after-sales service and satisfaction. Key Responsibilities Manage all client communications after orders are placed. Ensure timely follow-ups and smooth coordination until payment collection. Deliver excellent after-sales service to enhance client satisfaction. Collect honest client feedback and share with relevant teams. Handle client queries and provide quick, effective solutions. Act as the go-to person for escalations and ensure prompt resolution. Educate clients on products and services when needed. Build strong and lasting relationships through consistent support and communication. Skills & Qualities We're Looking For 5+ years of experience in client servicing or relationship management. Excellent communication skills – both spoken and written. A polite, people-friendly personality. Strong follow-up habits and attention to detail. Proactive, problem-solving mindset. Sound understanding of product/service handling (training will be provided). Should be easily reachable during work hours. Think you're the right fit? Apply now and grow with a team that values client satisfaction and long-term relationships. Skills: relationship management,after-sales service,attention to detail,communication skills,client feedback handling,client follow-up,problem-solving,client satisfaction,relationship building,client communications,management