Posted:7 hours ago|
Platform:
Work from Office
Full Time
Position: Client Relationship Manager Experience: 5+ Years Location: On-site, Kalbadevi, Mumbai - 400002 Monthly Salary: 55, 000 - 75, 000 (based on experience and fit) About the Role: We are looking for a dynamic and experienced Client Relationship Manager to join our team. This role is ideal for someone who is confident in handling client interactions, is proactive in addressing concerns, and has a strong focus on after-sales service and satisfaction. Key Responsibilities: Manage all client communications after orders are placed. Ensure timely follow-ups and smooth coordination until payment collection. Deliver excellent after-sales service to enhance client satisfaction. Collect honest client feedback and share with relevant teams. Handle client queries and provide quick, effective solutions. Act as the go-to person for escalations and ensure prompt resolution. Educate clients on products and services when needed. Build strong and lasting relationships through consistent support and communication. Skills & Qualities Were Looking For: 5+ years of experience in client servicing or relationship management. Excellent communication skills - both spoken and written. A polite, people-friendly personality. Strong follow-up habits and attention to detail. Proactive, problem-solving mindset. Sound understanding of product/service handling (training will be provided). Should be easily reachable during work hours. Think youre the right fitApply now and grow with a team that values client satisfaction and long-term relationships.
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