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Axis Bank
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RO:RL - Operation CPC Operations Officer - Retail

RO:RL - Operation CPC Operations Officer - Retail

Axis Bank

5 - 8 years

7 - 10 Lacs

hanamkonda

Posted:9 hours ago| Platform:

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Skills Required

communication skills written operations management team management retail operations customer service presentation skills problem solving retail sales sales retail operations written communication writing store management communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Operations officer is responsible for post sanction processing of loans, after verification of pre sanction documents and loan agreements and dispatching varified files with proper system updation to central storage, reconciliation with central team and managing the repayment instrument dispatch The job holder is also responsible for ensuring internal and regulatory compliance and resolving customer service requests/complaints within stipulated TAT

Handle customer queries and provide appropriate solutions while maintaining high service standards
Process loan documents submitted for account opening and ensure its subsequent disbursement
Validate the submitted documents as per bank s process and policies
Responsible for the dispatch of disbursed files, repayment instruments etc, to central storage post updating the same in system
Reply/revert on time for concurrent audit queries and ensure that satisfactory audit ratings are obtained

Qualifications

Graduation/ Post-Graduation from a recognized institute

Role Proficiencies

Knowledge of Finacle/ other banking softwares
Good communication (both written and verbal) and presentation skill
Ability to handle pressure and meet deadlines
High sales orientation to meet the sales targets consistently
Ability to manage complex client situations

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RO:RL - Operation CPC Operations Officer - Retail