Client Relations Executive

Building long-term relationships with key clients, addressing customer concerns and complaints, and creating sales plans to generate revenue are some of the key responsibilities in the role of a Client Relations Manager at Pulsus Healthtech LLP. As a Client Relations Manager, you will be expected to build relationships with key employees among customers, advise clients on creating profitable processes, and schedule regular meetings to ensure customer satisfaction. Additionally, you will act as a point of contact for complaints, help the sales team up-sell or cross-sell services and products, and ensure that both the company and clients adhere to contract terms. Studying competition to retain customers, setting sales and revenue targets, collaborating with external organizations, and managing public relations, financial aspects, sales, and sponsorships are integral parts of this role. Qualifications required for this position include proven experience as a Client Relations Manager or Relationship Manager, a track record of meeting and exceeding targets, background in customer service (industry knowledge is a plus), experience tracking relevant KPIs such as customer satisfaction, proficiency in MS Office with working knowledge of CRM platforms like Salesforce, customer-oriented attitude, excellent communication and negotiation skills, problem-solving aptitude, ability to work well within a team, and a degree in biotech, microbiology, chemistry, biochemistry, biomedical, marketing, or related field such as B.Tech, B.Pharma, M.Tech, MSc., M. Pharma, or MBA. Pulsus Healthtech LLP, established in 1984, is expanding its healthcare informatics platform to medical and pharma professionals worldwide. With endorsements from international medical associations and industries, Pulsus has gained an excellent reputation in bridging relations between industries and practicing physicians. If you are looking for a challenging role where you can utilize your client relations skills and contribute to the growth of a reputable organization, this opportunity at Pulsus Healthtech LLP might be the right fit for you. (Note: The additional details of the company have been omitted as they were not explicitly mentioned in the job description.),