Client Relations

Role Overview: As a Client Relations Executive at Volvo, your primary responsibility is to build strong, lasting relationships with customers and ensure a premium experience across the entire ownership journey. You will act as a bridge between clients and the dealership or brand, proactively addressing inquiries, resolving issues, and enhancing satisfaction and loyalty. Key Responsibilities: - Customer Engagement: Serve as the first point of contact for clients both in-person and via phone, email, or digital channels ensuring a professional and warm welcome. - Ownership Experience: Support clients throughout the ownership lifecycle from test drives and purchase follow-ups to service reminders, satisfaction calls, and loyalty outreach. - Issue Resolution: Handle customer concerns and complaints with empathy and efficiency, escalating to management as needed to ensure swift resolution. - Customer Feedback: Collect and analyze client feedback (e.g., surveys, NPS scores), identify areas of improvement, and recommend action plans. - Database Management: Maintain accurate and updated customer records in the CRM system, tracking interactions, preferences, and service history. - Event Support: Assist in planning and hosting customer appreciation events, new car launches, or brand experience days. - Coordination with Departments: Work closely with sales, service, and marketing teams to ensure a seamless and consistent client experience. - Brand Ambassador: Uphold and promote Volvo's values of safety, sustainability, and premium care in every client interaction. Key Requirements: - Bachelor's degree in Business, Communications, Hospitality, or a related field. - 2+ years of experience in client service or customer relations, preferably in the automotive, luxury retail, or hospitality industry. - Excellent communication and interpersonal skills. - Strong problem-solving skills and a customer-first mindset. - Proficiency in CRM tools and Microsoft Office Suite. - Professional appearance and demeanor suitable for a premium brand. Please note that this job is for a full-time, permanent position. Benefits: - Cell phone reimbursement - Internet reimbursement - Provident Fund Work Location: In person,