Client Relations

Job Description

Location: Shalimar Garden, Ghaziabad Employment Type: Full-time Working Hours: 9:30 AM – 8:00 PM Website : About the Role: We are looking for a smart, presentable, and well-spoken professional to manage front desk operations at our dental clinic. The ideal candidate should have a strong customer service mindset, a flair for communication, and the ability to handle both patient interactions and digital lead follow-ups effectively. Key Responsibilities: Greet and assist patients warmly at the front desk Handle inbound calls, appointment bookings, and walk-in queries Maintain daily CRM entries and reporting tasks accurately Coordinate with online inquiries via WhatsApp, Facebook, Google, etc. Assist with patient follow-up calls, online reviews, and recall campaigns Ensure a clean, welcoming, and professional reception area Collaborate with the dental and admin teams for a smooth patient experience Requirements: Graduate (preferably BBA or MBA) Minimum 2 years in a similar front desk or customer-facing role Excellent verbal and written communication Basic computer literacy (MS Office, Google Sheets, CRM tools) Strong interpersonal skills and a warm personality Comfortable with digital communication tools (WhatsApp, social media) Preferred Traits: well-groomed Soft-spoken with a pleasant demeanor Professional, punctual, and detail-oriented Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person