Client Relation Associate - Australia

Role & responsibilities:

• Guide students in identifying suitable study-abroad opportunities based on their academic profile, career goals, and budget.
  
• Provide accurate and up-to-date information on study options, admission procedures, and entrance exams for universities in the

  Australia, New Zealand, UK

  and other countries.
• Assist students with the

  end-to-end university application process

  , including documentation, online/paper form submission, and coordination with university admissions teams.
• Respond promptly and professionally to student and branch inquiries via email, phone, and in-person interactions.
  
• Coordinate with

  branches and associate partners

  to collect pending documents, follow up on application status, and ensure timely submission.
• Maintain positive relationships with internal teams, associates, and external stakeholders to ensure a seamless admissions experience.
  
• Ensure compliance with internal processes and systems; maintain accurate records for all student cases.
  
• Participate in

  education fairs, university visits, webinars, and in-house seminars

  to represent the organization and engage with prospective students.
• Meet individual and team targets; earn incentives through performance-based outcomes.
  
• Contribute to a collaborative and professional work environment by taking initiative, adhering to deadlines, and delivering excellent service to students and partners.
  

Preferred candidate profile:

• Education

  : Graduate or Postgraduate in any discipline. Degrees in Counseling, Education, International Relations, or related fields will be an advantage.

• Experience

  : 13 years of experience in overseas education counseling, student advisory services, or admissions processing. Freshers with strong communication skills and a passion for counseling may also be considered.

• Communication Skills

  : Excellent verbal and written communication in English. Ability to convey information clearly, confidently, and empathetically to students and parents.

• Knowledge

  : Familiarity with admission processes for universities in

  Australia, New Zealand

  , &

  UK

  and other popular study destinations.

• Tech Savvy

  : Comfortable with online applications, CRM tools, email communication, and MS Office (Word, Excel, Outlook).

• Interpersonal Skills

  : Friendly, approachable, and patient. Capable of building and maintaining strong relationships with students, parents, branches, and international associates.

• Multitasking & Organization

  : Ability to handle multiple student cases, meet deadlines, and stay organized under pressure.

• Goal-Oriented

  : Self-motivated with a drive to meet counseling targets and contribute to team success.

• Availability

  : Willingness to work flexible hours during peak admission seasons and attend education fairs, seminars, and university events.