Job
Description
About the Company: At Spyne, we are revolutionizing the marketing and sales of cars through advanced Generative AI technology. Our initial vision of utilizing AI-powered visuals to facilitate faster online sales for auto dealers has developed into a comprehensive, AI-centric automotive retail ecosystem. With significant backing of $16M in Series A funding from investors such as Accel and Vertex Ventures, our growth trajectory is rapid and ambitious: - Introduced pioneering AI-powered Image, Video & 360 solutions for Automotive dealers. - Launching Gen AI powered Automotive Retail Suite to revolutionize Inventory, Marketing, and CRM for dealers. - Successfully onboarded over 1500 dealers across the US, EU, and other key markets within the first 2 years of launch. - Aim to onboard 10,000+ dealers across the global market consisting of 200,000+ dealers. - A team of over 150 members with a balanced focus on Research & Development and Go-To-Market strategies. Learn more about our products: Spyne AI Products - StudioAI, RetailAI Series A Announcement - CNBC-TV18, Yourstory Role Overview: Onboarding Manager We are seeking a proactive and customer-oriented Onboarding Manager to join our dynamic Customer Success team at Spyne. As the Onboarding Manager, your primary responsibility will be to ensure a smooth transition for our clients from the sales process to product adoption. By fostering strong client relationships, applying creative problem-solving skills, and setting the stage for long-term success, you will play a pivotal role in shaping the customer journey at Spyne. Location: Gurugram (Work from Office, 5 days a week) Role: Full-time What You'll Do: - Take charge of the complete onboarding process for new customers, ensuring timely and successful implementation of our products. - Collaborate closely with Sales and Product teams to facilitate seamless handoff and align expectations. - Develop and uphold onboarding playbooks and best practices to deliver outstanding client experiences. - Cultivate deep client relationships, serve as a trusted advisor, and address client needs throughout the onboarding phase. - Monitor onboarding progress, identify bottlenecks, and proactively resolve challenges to keep clients on track. - Utilize data and client feedback to enhance onboarding processes and drive positive customer outcomes. - Conduct onboarding sessions via video calls, chat, and email, ensuring clarity and alignment at every stage. - Engage in cross-functional collaboration to ensure customer feedback drives product and process enhancements. What We're Looking For: - 3-5 years of experience in customer onboarding, customer success, or client services roles, preferably in SaaS or technology-driven environments. - Demonstrated ability to manage multiple client onboarding projects simultaneously while maintaining high levels of customer satisfaction. - Proficient in verbal and written communication in English. - Strong problem-solving and conflict-resolution skills with a customer-centric approach. - Familiarity with CRM tools like HubSpot and support platforms such as Freshdesk. - Comfortable operating in a dynamic, fast-paced environment and handling complex customer scenarios with professionalism. - Willingness to work in US shift timings to support global customers. Why Join Spyne - Contribute to cutting-edge GenAI + SaaS solutions for a global automotive audience. - Play a key role in shaping the design philosophy of a rapidly growing startup that is defining a new category. - Enjoy high ownership, direct interaction with founders, and the chance to influence product strategy. - Competitive compensation package including equity stake with a global impact. - If you thrive in an innovation-driven environment and possess a passion for tackling complex tech challenges, this role offers an exciting opportunity! Reach out to us to discover more about joining Spyne!,
