Client Management Specialist

Location:

Employment Type:

About the Role

We’re looking for a proactive Account Manager who can act as the bridge between

our clients and internal teams. This role is about understanding client needs,

ensuring smooth communication, and making sure projects are delivered on time

with quality.

Key Responsibilities

• Act as the primary point of contact for assigned clients
• Understand client requirements and translate them into actionable briefs for
• internal teams
• Coordinate with design, marketing, and operations teams to ensure timely delivery
• Build and maintain strong relationships with clients through regular check-ins and
• updates
• Anticipate client needs and proactively offer solutions
• Track project progress, deadlines, and deliverables using project management
• tools
• Handle escalations and resolve client concerns effectively
• Support business growth by identifying upsell and cross-sell opportunities
• Maintain documentation of client communications, project status, and feedback

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field
• 2-5 years of experience in account management, client servicing, or project
• coordination (agency/startup background preferred)
• Strong communication and interpersonal skills
• Ability to manage multiple accounts and projects simultaneously
• Good organizational skills and attention to detail
• Familiarity with project management tools (Trello, Asana, Odoo, ClickUp, etc.)
• Problem-solving mindset with ability to handle pressure and deadlines

Nice to Have

• Experience in marketing/advertising/branding environments
• Basic understanding of creative and digital marketing processes
• Comfort with data reporting and presentations

What We Offer

• Direct exposure to clients across industries
• Opportunity to grow with a fast-scaling company
• Collaborative culture with creative and operations teams
• Competitive salary + performance-based incentives