Client Management Specialist

Key Responsibilities

Act as the primary point of contact for assigned clients

Understand client requirements and translate them into actionable briefs for

internal teams

Coordinate with design, marketing, and operations teams to ensure timely delivery

Build and maintain strong relationships with clients through regular check-ins and

updates

Anticipate client needs and proactively offer solutions

Track project progress, deadlines, and deliverables using project management

tools

Handle escalations and resolve client concerns effectively

Support business growth by identifying upsell and cross-sell opportunities

Maintain documentation of client communications, project status, and feedback

Requirements

Bachelors degree in Business, Marketing, Communications, or related field

2–5 years of experience in account management, client servicing, or project

coordination (agency/startup background preferred)

Strong communication and interpersonal skills

Ability to manage multiple accounts and projects simultaneously

Good organizational skills and attention to detail

Familiarity with project management tools (Trello, Asana, Odoo, ClickUp, etc.)

Problem-solving mindset with ability to handle pressure and deadlines

Nice to Have

Experience in marketing/advertising/branding environments

Basic understanding of creative and digital marketing processes

Comfort with data reporting and presentations