Client Implementation Manager

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ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage all aspects of program implementation for Adecco’s largest customers ranging in scope, size, and complexity
• Plan and implement new programs within agreed-upon time frames and in accordance with documented contractual requirements
• Manage multiple implementation projects of varying complexity, scope, and timeline concurrently
• Utilize and adhere to established project management governance and related tools and protocols
• Own client discovery process with internal stakeholder partnership to analyze existing service model to ensure future state solution alignment
• Ensure streamlined communication amongst all stakeholder groups by acting as the conduit between Adecco and customer throughout the project duration (~6-18 weeks per project)
• Direct activities to ensure all project deliverables are achieved while utilizing escalation tactics for at risk deliverables
• Use masterful cross-functional communication to ensure all stakeholders can collaborate effectively and stay engaged throughout the project lifecycle
• Ensure contract and operational compliance maintained during project workstreams
• Provide regular status reports to Adecco and customer leadership, communicating service issues, oversee corrective action plans, and monitor progress (i.e. order fulfilment, open orders, turnover, revenue pull-thru)
• Provide pre-bid consultation to sales team regarding solution design, timeline, and implementation approach
• Participate and support in special projects and other duties as assigned

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree (or equivalent relative experience)
• 5 years’ experience in a corporate or business environment, demonstrating proficiency in managing complex processes, collaboration across departments and adhering to organizational standard
• 3 years’ project management, operational compliance, human resource or staffing industry experience
• Prior experience in implementation, resource, risk, or scope management
• Professional business acumen including comfort collaborating with Senior level stakeholders
• Excellent English written and verbal communication skills
• Proficient with Microsoft Office products including Teams, Excel, Word, PowerPoint, and Outlook
• Experience utilizing technology platforms such as Viso, Bullhorn, SFDC, and CLM may reduce the training time required
• Project Management (Six Sigma, PMP, PMI, CSM) or Human Resources (PHR, SPHR) certifications is an added plus
• Ability to travel when necessary for business training or meetings

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

• Ability to manage time effectively and stay productive without direct supervision
• Proven experience managing complex projects that vary in nature and scope
• Experience communicating and consulting with internal teams and cross-functional partners across business lines
• Background in strategic thinking and connecting end-to-end processes to the strategy of the business
• Experience driving change, improving the end-to-end processes and business process re-engineering
• Highly organized and process oriented. Skilled at setting and communicating priorities effectively; able to manage multiple tasks and priorities
• Ability to absorb information and summarize key takeaways and action items clearly
• An exceptional listener, able to comprehend quickly and probe for important details as necessary