Client Growth Partner

Responsibilities

• Develop and manage client portfolios by delivering business growth and profitability.
• Identify cross-sell and up-sell opportunities based on new product inventions and client needs.
• Plan and execute consulting and cross-sell / up-sell strategies for identified opportunities.
• Analyze client performance data and identify patterns to drive business KPIs and forward-looking plans.
• Building long-term trusting relationships at all levels within Enterprise Clients
• Working with Clients to establish and achieve critical goals on a monthly, quarterly, and annual basis.
• Drive expected results in product adoption by monitoring key product metrics and understanding business dynamics & user behavior
• Being the Client’s advocate inside the org to meet the Client’s needs
• Host product demos, training, and onboarding processes for existing & prospective Clients
  

Requirements

• 2-5 years of experience in client management, account management, or related roles
• Proven track record of leading diverse teams, consultants, and client portfolio
• Previous experience in tech / SaaS startups is strongly preferred
• Bachelor’s or Master’s degree from a Tier-1/ Tier-2 accredited institute
• Startup-savvy, solid hustling, and problem-solving attitude
• Self-driven, highly organized, and able to multitask
• Ability to define and document customer success processes and best practices to deliver 10x customer experience.
• Experience in data analytics
• Knack for problem-solving, keeping the client’s interest in mind always.
• Great story-telling skills
• Experience presenting to external stakeholders including to CxOs