Client Experience & Operations Specialist

Client Experience & Operations Specialist

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About the Role

ElevateDigi

Client Experience & Operations Specialist

Key Responsibilities

Client Communication & Relationship Management

• Act as the primary point of contact for all client communications, queries, and feedback.
• Build and maintain strong client relationships through timely updates and effective coordination.
• Collaborate with internal teams to ensure deliverables are aligned with client expectations.
• Monitor client satisfaction and support retention initiatives.

Operations & Coordination

• Manage daily operations to ensure smooth execution of campaigns and projects.
• Maintain trackers, performance reports, and project dashboards.
• Coordinate between design, marketing, and content teams to ensure workflow efficiency.
• Handle administrative and operational tasks such as documentation, billing coordination, and vendor follow-ups.
• Identify and implement improvements in internal processes to enhance efficiency.

Quality Assurance & Support

• Ensure all deliverables meet internal and client quality standards.
• Handle escalations promptly and communicate resolutions clearly.
• Track recurring challenges and work with management to optimize workflows.

Skills & Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 1–3 years of experience in client servicing, operations, or project coordination (preferably in a digital agency).
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and coordination abilities.
• Proficient with Google Workspace and project management tools such as ClickUp, Trello, or Notion.
• Solution-driven mindset with a client-first approach.

What We Offer

• A collaborative and growth-driven work environment.
• Exposure to digital marketing operations across diverse brands.
• Opportunity to work closely with the leadership team and shape client success.
• Competitive compensation and clear growth path within the MarkOps team.

Interested?

If you’re ready to take on a role that blends creativity with structure and client relationships with operational precision, we’d love to hear from you.

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