Client Enrolment Specialist (Remote)

Company Description

We are a leading name in Mother and child health care services offering a wide range of post natal recovery plans covering Lactation, Weight loss, Baby nutrition, Returning to work guidance, Time management and much more..

Role Description

This is a full-time remote role for a Client Enrolment Specialist at Maa-Si Care Clinic. The Client Enrolment Specialist will be responsible for guiding potential clients through the enrolment process. Daily tasks include answering client inquiries, providing detailed information about services, and ensuring a seamless enrolment experience. Additional responsibilities include managing client records and coordinating with other departments to meet client needs.

Qualifications

• Interpersonal Skills and Communication skills
• Customer Satisfaction, Customer Service, and Customer Experience skills
• Strong organizational and multitasking abilities
• Proficiency with office software and communication tools
• Ability to work independently and remotely
• Previous experience in a client-facing role, preferably in the healthcare industry, is a plus
• Bachelor's degree or equivalent experience

Job Description – Client Enrollment Executive / Inside sales (Confident Mama Program)

Position: Client Enrollment Executive / Inside sales

Location: Remote (India)

Experience Required: 1–3 years in consultative sales, inside sales, Direct sales or service-based selling

About Maa-Si Care Clinic

Maa-Si Care Clinic [https://maasicare.com] is a doctor-led postpartum and lactation care clinic founded by Dr. Tanima Singhal. We empower new mothers through structured, expert-led programs that support their physical, emotional, and practical recovery.

Our flagship program, Confident Mama (3 Months), offers comprehensive postpartum support including:

* Lactation and relactation guidance

* Baby food planning (for babies above 6 months)

* Postpartum weight loss support

* Return-to-work assistance

* Time management and routine planning

* Pain management and physical recovery

* Mental health and emotional wellness

* Confidence-building in early motherhood

Role Overview

We are hiring a Sales Closer who will work on warm leads (mothers who inquire via surveys, ads, and organic funnels).

The role involves a combination of call setting and sales closing:

* Setting calls by dialing leads and scheduling 3–4 qualified appointments per day

* Running consultative sales calls with those appointments to enroll mothers into the Confident Mama program

As performance grows and additional team members are hired, this role will expand to include training new sales hires. At that stage, you will primarily focus on sales calls, while continuing to handle some setting calls until new team members are fully trained.

Key Responsibilities

* Dial and follow up with warm leads daily

* Qualify prospects and schedule 3–4 appointments for yourself each day

* Conduct consultative sales calls via Zoom or phone to enroll mothers into the program

* Build rapport with mothers, listen empathetically, and guide them to solutions

* Handle objections with clarity and confidence

* Track daily activities including dials, conversations, appointments, and deals closed

* Consistently meet performance targets

Performance Metrics (KPIs)

Function: Lead Setting

* Daily Dials: 100–150

* Daily Conversations: 15–20 meaningful calls

* Qualified Appointments (self-scheduled): 3–4 per day

* Show-Up Rate: 70%+

Function: Sales Closing

* Sales Calls per Week: 8–10

* Close Rate: 15–18% minimum

* Revenue Closed: Based on enrollments into Confident Mama (₹50,000 each)

* Lead-to-Close %: 5%+

Requirements

* 1–3 years of experience in consultative sales, telesales, or inside sales

* Excellent communication in English and Hindi

* High empathy and ability to connect with mothers on sensitive topics

* Comfortable with Zoom and phone-based selling

* Target-driven and disciplined in daily execution

* Prior experience in healthcare, wellness, or education sales is an advantage

What We Offer

* Training, scripts, and sales frameworks provided

* Growth path: Closer to Senior Closer to Trainer or Sales Manager

* Mission-driven work making a real difference in the lives of new mothers

* Direct mentorship from a doctor-led leadership team

Website: [https://maasicare.com](https://maasicare.com)