Client Engagement Manager

As a Client Engagement Manager at our company in Hyderabad, you will play a crucial role in developing and maintaining long-term relationships with our global clients. Your responsibilities will include identifying business opportunities, managing project sales, and ensuring that our clients receive strategic value that aligns with their goals. Collaborating closely with Directors, Project Managers, and cross-functional teams is essential to ensure client satisfaction and business success. Your main responsibilities will include building strong relationships with assigned client accounts, acting as the internal advocate for clients, and understanding their business goals, technology landscape, and industry trends to provide value-added solutions. You will also be responsible for fostering long-term client engagement through proactive communication and creative relationship-building strategies. In addition, you will be required to identify opportunities for business growth within client accounts, create accurate project quotes, and draft Scope of Work (SoW) documents. Your role will involve driving project coordination with delivery and leadership teams to ensure successful project outcomes. As part of operational excellence, you will need to coordinate with cross-functional teams to troubleshoot client issues and deliver seamless service. You must proactively mitigate risks, de-escalate challenging client situations, and research and propose tailored solutions that align with client needs and our company's capabilities. You will also serve as an escalation point for any client grievances or delivery concerns. To be successful in this role, you should have a minimum of 5+ years of experience in managing global client relationships, with at least 2 years of experience in the IT industry. An MBA degree is mandatory, along with proven project management experience. Excellent verbal and written communication skills are essential, as well as confidence in handling complex or challenging customer conversations. You should also have the ability to work effectively with senior business stakeholders and decision-makers, be a quick learner with a process-driven mindset, and possess strong team collaboration skills.,