Client Engagement Manager

Client Engagement Manager

Key Responsibilities

Client Relationship Management

• Build, nurture, and grow strong relationships with assigned client accounts 
• Serve as the internal advocate for clients, ensuring their needs are represented across teams 
• Understand client business goals, technology landscape, and industry trends to offer value-added solutions 
• Foster long-term client engagement through proactive communication and creative relationship-building 

Sales & Project Management

• Identify opportunities for business growth within client accounts 
• Create accurate project quotes and draft Scope of Work (SoW) documents 
• Drive project coordination with delivery and leadership teams 

Operational Excellence

• Coordinate with cross-functional teams to troubleshoot client issues and deliver seamless service 
• Proactively mitigate risks and de-escalate challenging client situations 
• Research and propose tailored solutions aligned with client needs and SmartWinnr’s capabilities 
• Act as an escalation point for any client grievances or delivery concerns 

Requirements

• Minimum 5+ years of experience in managing global client relationships 
• Minimum 2 years’ experience working in IT Industry 
• MBA Degree is mandatory 
• Proven project management experience is mandatory 
• Excellent verbal and written communication skills 
• Confidence in handling complex or challenging customer conversations 
• Ability to work with senior business stakeholders and decision-makers 
• Quick learner with a process-driven mindset and team collaboration skills