Client Engagement Manager

As a Client Engagement Manager at Headway Tek, located in Begumpet, Hyderabad, your primary responsibility will be to develop and nurture strong client relationships, ensuring client satisfaction, and driving business growth. You will serve as the main point of contact for clients, engaging with them regularly to understand their needs, provide tailored solutions, and ensure seamless service delivery. Your key responsibilities will include building and maintaining strong client relationships, understanding client needs through in-depth discussions, anticipating client needs by proactively identifying opportunities to add value, managing expectations, handling client issues and challenges with professionalism, building client loyalty through exceptional service, and driving client retention and growth by delivering high-quality service and identifying upselling opportunities. To excel in this role, you should possess a Bachelor's degree in business, Marketing, or a related field (master's preferred) along with a minimum of 8+ years of experience in client engagement or account management, preferably in the Staffing / Recruitment or Technology or Software Industry. Additionally, you should have experience in the Indian Market, strong communication and interpersonal skills, the ability to anticipate client needs, and a proven track record in client retention strategies and account growth. Proficiency in CRM software (Salesforce, HubSpot, Zoho, etc.) and other client engagement tools, strong problem-solving and analytical skills, and the ability to work independently and as part of a cross-functional team are preferred additional skills. Joining Headway Tek will provide you with the opportunity to be part of a growing company that values innovation, customer satisfaction, and long-term relationships. You can expect opportunities for career growth and professional development in a collaborative, supportive work culture that encourages creativity and problem-solving. If you are passionate about building client relationships and driving success, Headway Tek invites you to join our team and help shape the future of client engagement. To express your interest, please share your Profile along with Current CtC, Expected CtC, and Availability to kumar.cp@headwaytek.com.,