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Client Engagement Manager

Client Engagement Manager

Securenow Insurance Broker

2 - 5 years

11 - 15 Lacs

Gurugram

Posted:7 hours ago| Platform:

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Skills Required

Lead generation Claims Helpdesk Corporate Client engagement Wellness HR

Work Mode

Work from Office

Job Type

Full Time

Job Description

ROLES & RESPONSIBILITY:

: SPOC for our clients, to assist them & help them in terms of solving there queries related to Product, Endorsements, Claims, Wellness etc.

Ensure contacting clients as per their SLAB of Sum Insured, and decided by TL

. Do the welcome call to all new clients, and service calls with old Clients mapped to him/her.

Need to build repo with SPOC HR of the corporate, and help him/ her in there need, arrange Wellness camps for clients.

Update them the benefit of using our Notify App, and maintaining CD balance in their accounts.

Generate Leads with help of their allotted clients

. Update Google sheet on daily basis, for all discussion with clients, mention there Issues & when resolve it should be updated.

Work closely on high ageing Endorsement & Claims cases for their allotted clients, and guide them in case of any deficiency documents required from them.

Conduct Wellness camps, helpdesk on claims, endorsements on regular basis. Policy orientation.

Must have 2-5 years of experience in an similar profile.

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Client Engagement Manager