Client Data Manager I

As a Client Data Manager I within the Operations team, you will play a vital role in reviewing and enhancing data collection and verification processes to ensure the accuracy and completeness of KYC records before they are assessed by the client-facing team. Your adept organizational skills will be instrumental in managing multiple tasks efficiently, while your proficiency in digital tools and technology will enable you to leverage software applications and digital platforms to streamline processes and elevate client experience. Your key responsibilities will include: - Managing a team on a day-to-day basis by providing coaching and continuous performance feedback. - Monitoring the performance of individual team members to assess learning, capability, and overall performance trends. - Promptly addressing any service-related issues that may arise from internal or external customers. - Operating independently and making well-informed decisions based on data, insights, and experience. - Fostering an effective and efficient team through regular communication, timely feedback, and appropriate supervisory methods. - Ensuring proper workflow organization and allocation of tasks within the team. - Supporting all aspects of client onboarding, including fulfilling AML and KYC requirements. In order to excel in this role, you should possess the following qualifications, capabilities, and skills: - Demonstrated proficiency in team development, management, coaching, and motivation. - Adaptability and flexibility to handle interim projects and processes in alignment with business needs. - Knowledge of banking products and services. - Proven track record in leading process and organizational change initiatives. - Strong problem-solving abilities, with the capacity to identify, analyze, prioritize, and resolve issues effectively. - Excellent communication and presentation skills. - Comfort with change and ambiguity. Preferred qualifications, capabilities, and skills that would be advantageous for this role: - Prior experience in AML, Compliance, Fraud, KYC, or Operational Risk. - Competency in mainframe and PC-based systems, with a strong command of MS Office. - Previous experience as a manager of high-performing teams.,