5 Organizational Change Jobs

What Your Responsibilities Will Be Scope: Oversee multiple layers of management covering diverse process areas, potentially across multiple locations. Manage a large team of 150+ including managers and individual contributors, ensuring engagement. Ambiguity: Independently set the vision and strategic direction for the HS Classification team, navigating through defining long-term strategies. Decide team structures and processes required to meet evolving needs and customer demands. Complexity: Manage complex operational challenges, escalations, and critical decisions, carefully balancing resources, opportunities, and sustainability. Address complex global compliance and regulatory requirements, identifying and mitigating long-term risks. Impact: Promote outcomes that influence organizational goals, customer satisfaction, and compliance excellence. Identify gaps, opportunities, and projects that inspire operational efficiencies, quality improvements, and cost optimization. Execution: Lead management projects, creating long-term mechanisms for continuous improvement, operational excellence, and audit capabilities. Lead plans such as platform transitions, product enhancements, capacity planning, and critical hiring, ensuring quality execution. Establish clear Indicators and conduct regular operational reviews, promoting a culture of accountability and continuous improvement. Develop and implement strategies for maintaining team cohesion and productivity across hybrid and remote work environments. What Youll Need to be Successful 8+ years experience, with direct leadership of managers, managing complex international BPO, back-office operations, or call center operations. Capability to manage large teams, leading through organizational change and. MBA or equivalent advanced degree. Certifications in Six Sigma, ITIL, or relevant areas are advantageous. Proficiency in MS Excel and other Microsoft Office applications. Flexible to support a 24/7 operational environment including night shifts.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Senior Manager, Black Belt In this role, you will be responsible for identifying improvement opportunities to deliver business impact for clients by improving business processes, solving problems, and inspiring change within the organization using significant LSS & digital tools and methodology. Responsibilities . Works with Ops leads, Vertical Leads and customers to design, implement and drive Value Generating [VG] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included) . The Digital tools adoption framework for all tools as defined above and ensure adherence of adoption plans to the framework . Track and report adoption program status and usage status on a regular basis to leadership . Identify potential risks to the success of a tool roll-out or its adoption and address the same energetically by involving the right partners at the right time . Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization . Champions/ambassadors/evangelists with the best ammunition to drive adoption within their teams . Build detailed communication plans and work with significant communication and design teams to deliver impactful creative output, and ensure timely adherence to those plans . Help build critical issue points for the end customer to call out issues. Identifying risks/challenges and developing mitigation plans to ensure a smooth and detailed operation. Drives continual improvement projects within the process to ensure better efficiencies. . Custodian of user experience - Use adoption data and feedback around the user experience of these tools to generate insights around enablers and barriers for adoption, insights to refine the adoption plan as also ensure these are incorporated into the tool for improvements . The program prioritizes multiple adoption plans at different stages of the launch at the same time, e.g., some may be in pre-launch, some in post-launch, and some in transition. Qualifications Minimum qualifications: . Graduate, preferably - MBA or an Engineering background or subject areas with Analytical / Statistics/ Digital . Substantial experience with relevant function in growing organizations . Prior Experience in the banking domain/industry. Preferred qualifications . Experience in software development or deployment role using applications based on the Microsoft technology stack. . Experience of working closely with product owners and users to optimally act as a %27bridge%27 between the two groups . Organizational change and Program management with clear expertise in driving impactful governance esp at CXO level . Strong analytical skills ability to interpret and research on the data. Able to analyze data, interpret information and produce clear, concise and effective reports . Ability to continuously evolve the roadmap of various tools or a set of related tools and think of better and innovative ways for users to access and use these tools, e.g. via a single interface, or a mobile app, or a unified ecosystem, or automatic role-based access, etc. . Must be flexible with work timings . Ability to facilitate workshops with users and to identify barriers and jointly define solutions . LSS background/BB experience not a must-have . Must be courageous to challenge existing ways of working to be able to drive large tech-led new ways, and be always in learning mode - so has to be high on curiosity Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Change ManagementManager Join our team in Talent & Organization and find endless opportunities to solve the most pressing client needs and challenges, especially during the backdrop of a global pandemic as we adapt to the new norm. Practice: Talent & Organization Change Management Senior Manager Network I Areas of Work: Learning Design and Development, Change Management and HR Transformation | Level: Manager | Location: Gurugram, Bangalore, Mumbai, Pune, Hyderabad and Chennai | Years of Exp: 5-9 years The Practice- A Brief Sketch: As a Talent & Organization (T&O) professional in the Capability Network, you'll help clients across a variety of industries in the areas of Learning Design and Development, Change Management and HR Transformation. You'll use your expertise to develop exciting new learning strategies and solutions. You'll help clients manage organizational change and smooth the transition process.Essentially, you'll be part of the team that is creating the workforce of the future! YOUR ROLE Discovering stakeholders challenges and expectations and defining a Change Management strategy to support business transformational change programs Executing end-to-end change management programs for transformations for wide range of programs like S/4 HANA, Salesforce, Oracle, M&A, Operating model and Shared Services implementations Conducting sales and business development activities to drive business growth and leading/ supporting sales activities to achieve business goals. Leveraging social and digital technologies in change management and communications Assisting clients in developing their change capability and becoming more agile businesses Contributing to practice-building efforts such as recruiting, training and attending community events Traveling globally to work with prestigious clients and deliver large-scale transformational change Working across a dynamic, international team where English is the common language Collaborating with the best and brightest minds in the industry Coaching and mentoring junior team members Qualifications YOUR EXPERIENCE: Basic Qualifications MBA/Master's degree 8 to 12years of experience in driving change management-related programs (change enablement strategy and associated interventions, change adoption organization design, digital communication and engagement, training support and business readiness) External client facing experience in managing end to end change programs Experience in driving behaviour change, change adoption or culture change over and above standard change management strategy is a must Techno-functional experience in the successful delivery of cloud based Systems implementation (Office 365, SAP S4 HANA, SFDC) is a plus Experience of sales origination and solutioning activities, with a proven track record. Ability to articulate the business value of recommendations/plans/strategies Ability to interpret data, work with analytic models and advanced technologies and digital tools (e.g. cloud HR, behavior change packages, immersive learning) Ability to effectively manage stakeholders in a multi-cultural and global environment Foreign language capabilities (eg. Arabic, Japanese, French) will be an added advantage

1 Year Contract (LPE) Work location: Patna (Work from Office) MBA /B. E/ B. Tech/Graduate in any discipline and relevant experience of 5 years in change management/ Capacity building.

PROSCI, ADKAR, Kotter’s 8-Step Change Model, Lean Change Mgt Agile, Scrum, PMP, PRINCE2 Communication Strong interpersonal, facilitation, leadership skills Microsoft Office, Jira, Confluence, Power BI, Change Mgt Software +Walkin Free Recruitment Required Candidate profile Exp Change Mgr to lead and implement change initiatives across the organization. Responsible for developing change strategies, engaging stakeholders, and ensuring seamless adoption of nes jobs Perks and benefits Perks and Benefits