Ubayog is an innovative platform dedicated to connecting unused resources with those who need them most, fostering a sustainable and collaborative economy. By leveraging advanced AI technology, Ubayog optimizes resource allocation and ensures seamless user experiences. Our intelligent matchmaking system empowers resource owners and seekers to make efficient and impactful connections.

Role Description

This is a full-time remote role for a City Operations Executive at Ubayog. The primary responsibilities include managing and improving operations processes, analyzing data to optimize city-specific resource allocation, and developing strategies to enhance operational efficiency. The role also involves collaborating with teams, ensuring effective communication, and maintaining strong relationships with stakeholders to deliver exceptional results.We are looking for a hands-on City Operations Executive to manage daily service bookings, provider coordination, customer follow-ups, and on-ground execution in Coimbatore.You will work closely with the founder and be responsible for making sure services actually happen.

Key Responsibilities

Daily Operations

Handle incoming customer requests (WhatsApp & calls)
Coordinate with service providers (cleaners, movers, technicians)
Assign jobs and confirm availability
Track bookings, completions, and payments

Provider Management

Onboard local service providers
Verify basic details
Maintain good relationships
Resolve provider-side issues

Customer Support

Follow up with customers
Ensure service quality
Handle complaints calmly
Close payments where required

On-ground Execution

Visit apartments / PGs/other locations when required
Coordinate operations, marketing, posters & QR placements
Assist with local partnerships

Reporting

Update daily Google Sheets
Track bookings, revenue, and issues
Share daily summary with founder

Who Should Apply?

Someone from Coimbatore
Comfortable speaking Tamil + English
Confident on phone & WhatsApp
Street-smart, practical, calm under pressure
Willing to step out when needed
NOT afraid of execution work

Location

Coimbatore (Field + Phone + WhatsApp based)

Compensation

₹12,000 – ₹15,000/month (fixed)performance incentives

Qualifications

Strong Interpersonal and Communication skills to build and maintain productive relationships with stakeholders.
Operations and Operations Management expertise, including the ability to manage logistics, resources, and ensure efficient processes.
Analytical and problem-solving skills to analyze data, identify trends, and develop actionable insights for continuous improvement.
Proficiency in project management and time management, with attention to detail and the ability to multitask effectively in remote settings.
Familiarity with technology-driven platforms and experience in using data analytics tools is a plus.
Bachelor's degree in Business Administration, Operations Management, or a related field is preferred.

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City Operations Executive