City Operations Executive

About TyresnMore:

Backed by a robust technology platform, a strong supplier Network, and an efficient service model, we make the end-to-end tyre, battery & alloy wheels buying and fitting at the doorstep for vehicle owners seem like a breeze! 

We are recognized as the TOP 10 Auto e-commerce startups – 2022 by Silicon India We are on a mission to revolutionize the tyre industry with our unique business model and superior customer service.

About the Role:-

Location:

Job Responsibility

Core KPIs -

• Responsible for assisting team in achieving Revenue/GMV/Conversion targets for the City for all categories & business verticals 
• Responsible for assisting the City Manager towards building the roadmap towards CM2 Profitability 
• Building and ensuring a Healthy Supplier Network with tyre, battery and Alloy wheel dealers. Ability to scale the network to other categories basis the business plan. 
• Manage the customer lead funnel and ensure maximum conversion %age from the sales funnel 
• Manage queries from inside sales team in real time on CRM 
• Revert and provide resolution to the queries as per the pre-defined SLA 
• Ensure Slot and vehicle availability is communicated to the Inside sales team to close the orders timely. 
• To assist City Manager & B2B manager in day to day operations & plan & execute on People & Resource management such as 
• Optimize order routing and route efficiency to increase asset utilization
• Manage & Groom Crew and Tele Agents for the smooth running of the operations
• Ensure availability of People & Resources for the smooth running of daily operations
• To manage B2C customer queries real time and ensure maximum conversion
• To plan for inventory offtake to maintain optimum days inventory of key SKUs to minimize operational cost 
• To develop & maintain relationship with vendor network for all brands with lowest costing & JIT sourcing
• To manage B2B customer queries real time & ensure delivery within TAT through timely invoicing & vehicle availability
• To cater to customer complaints / warranty issues & adhere to closure timelines with coordinate with required stakeholders end to end
• To ensure that van & 2W capacity is fully utilized & ensure they are operational & ensure 0 vehicle downtime + vehicle upkeep 
• Ability to multi-task / handle other roles & businesses along with existing role as & when required by the company

Requirements from the candidate -

• Graduate / MBA in Sales & Marketing from a recognized institution with 0-2 years experience of sales/business development.
• Experience in tyre, battery, Auto aftercare industry highly preferred 
• Ability to communicate with the vendor/supplier network and customers alike in English, Hindi & Native language. Ability to plan and work in the market to build vendor/supplier network & relationship
• Excellent interpersonal, completive selling technique, negotiation skills, business acumen, organizational skills, managing complexity, written and oral communication skills
• Ability to work and thrive in a start-up environment
• Proficiency in Microsoft Office.

CTC Budget: 5-7 lacs per annum

Interested candidates are requested to apply with their updated CVs to  a) krishnadas.d@tyresnmore.com b) hr@tyresnmore.com 

https://tyresnmore.com/