Chief of Staff, Markets Operations - VP

The Chief of Staff (Business Unit Manager) is a senior position within Markets Operations Chief of Staff team, acting as a strategic advisor, communications expert and driving overall administrative activities related to Markets Operations functions. The Business Associate may also support activities such as tracking business financials, employee headcount, and other administrative needs, as well as ad-hoc projects, as necessary, in partnership with Business Execution teams. Responsibilities include driving administrative, operational, reporting, and quality improvements through partnership with internal teams. Leading the creation and execution of communication and employee engagement strategy for Operations function(s), including presenting on strategy to Operations leadership regularly, and assisting central Markets Operations communications. Implementing a successful People and Engagement strategy, including analysis and response to employee engagement surveys, to attract, develop, retain, and recognize our people. Preparing materials for senior stakeholder engagement and governance forums. Analyzing progress against selected strategic objectives, communicating key risks, defining mitigation strategies, and helping oversee to resolution. Identifying opportunities to enhance global consistency in the operating model. Developing, analyzing, and maintaining metrics for measuring success, opportunities for improvement, management reporting, and escalation. Ensuring headcount is accurate, and onboarding and termination of resources are managed, in partnership with Business Execution colleagues. The ideal candidate should have an innovative mindset with the ability to think creatively on how to engage staff effectively and efficiently, leveraging emerging technologies where available. They should be able to establish and build trust with professionals at all levels, be energetic, flexible, collaborative, proactive, self-reliant, good problem solver, results-oriented with attention to detail, and a strong, influential communicator who is articulate and concise. The candidate should possess a strong risk management and control mindset, provide evaluative judgment based on analysis of information in complicated, unique, and dynamic situations, drawing on a diverse range of internal and external sources. Additionally, experience in a global financial services firm, 10+ years of experience in financial services, working in global and complex settings with multiple stakeholders, proven ability to work in a team of diverse skill sets and cultures, work in high-pressure, time-sensitive environments, and demonstrate clear and concise written and verbal communication consistently are required. Educational requirements include a Bachelor's degree/University degree or equivalent experience. An MBA/masters degree is good to have, and prior experience in a chief of staff function is also beneficial. Please note that this job description provides a high-level overview of the types of work performed, and other job-related duties may be assigned as required.,