Chief Information Officer

Requirements

Job Purpose:

Key Responsibilities:

• Lead the creation, development, and execution of the shared services strategy in alignment with organizational goals
• Ensure the efficient and effective integration of all support functions, including HR, Finance, IT, Procurement, Legal, and other administrative services
• Collaborate with senior management to ensure alignment of shared services with the organization's business objectives
  

Operational Excellence:

• Develop and implement processes, policies, and systems to standardize operations across the shared services functions
• Drive performance improvements, leveraging best practices, technology, and data analytics to enhance service quality
• Oversee continuous improvement initiatives aimed at increasing efficiency, reducing costs, and optimizing resources
  

Stakeholder Management:

• Act as the primary point of contact for internal stakeholders regarding shared services delivery
• Ensure that shared services meet the evolving needs of the business and stakeholders, maintaining high
• levels of service quality and customer satisfaction
• Manage relationships with external vendors and partners to ensure efficient service delivery
  

Financial Management:

• Develop and manage the shared services budget, ensuring cost-effective use of resources and adherence to financial objectives
• Identify opportunities for cost savings through process improvements, automation, and renegotiation of vendor contracts
  

Team Leadership:

• Build, lead, and mentor a high-performing shared services team
• Foster a collaborative and inclusive work environment that encourages innovation and professional development
• Establish key performance indicators (KPIs) for the shared services function and regularly report on performance to senior leadership
  

Key Qualifications & Experience

• Education: Bachelor's degree in Business Administration, Finance, Human Resources, or a related field. MBA or a
• relevant degree is preferred
• Experience: Minimum of 15 years of experience in managing shared services, business operations, or enabling functions, preferably in a pharmaceutical or healthcare environment
• Proven track record of leading organizational transformations and delivering measurable results
• Strong experience in process re-engineering, change management, and technology implementation
  

Skills:

• Excellent leadership, communication, and stakeholder management skills
• Ability to drive innovation and continuous improvement within a complex organization
• Strong financial acumen with the ability to manage budgets and optimize costs
• Proficiency in using technology to enhance operational performance and service delivery
• Personal Attributes:
• Strategic thinker with a strong operational focus
• Results-driven, with the ability to work under pressure and deliver on tight deadlines
• Collaborative leader who thrives in a fast-paced, dynamic environment
• Strong commitment to ethical business practices and high standards of integrity