Chief Executive Officer/ Chief Operating Officer

Location:

Experience:

We seek a high-ownership leader to run end-to-end hospital operations and drive growth across the flagship unit and branches. This is an on-ground role that blends business expansion, operational excellence, quality systems, and crisis management with day-to-day team leadership.

• Lead overall business and operations for a multi-branch network with clear targets on growth and quality
• Drive IPD and OPD growth, diagnostics throughput, occupancy, revenue, patient experience, and brand visibility
• Own daily operations and administration, including:
• Marketing execution and growth initiatives
• HR, hiring, training, retention, and discipline
• Daily dashboards, MIS, root-cause reviews, and corrective actions
• Crisis management and escalation handling
• Vendor management, purchase, inventory, and cost control
• Diagnostics operations with lab and radiology performance oversight
• Implement SOPs and strong review systems with daily and weekly follow-ups and clear accountability
• Lead NABH and other accreditations, audits, compliance, and continuous improvement programs
• Ensure seamless coordination across clinical and non-clinical departments, including Front Office, Nursing, OT, ICU, Billing, Pharmacy, Diagnostics, Purchase, and Marketing

• 10+ years managing hospital operations, preferably across multiple units or a fast-growing setup
• Proven on-ground leadership and communication skills across doctors, staff, patients, and attendants
• Full-stack exposure to front office, nursing coordination, OT and ICU, billing, pharmacy, diagnostics, purchase, HR, and marketing
• Track record of building processes, enforcing SOPs, and delivering measurable outcomes
• Comfortable operating in Eastern UP with the willingness to be based locally
• Preferably someone who has grown through responsibility levels and understands ground realities
• Medical degree is a plus but not mandatory. Execution and results are paramount
• Bachelor’s degree in Business Administration, Management, or Hospitality, or a related field. Candidates from the hospitality industry will be preferred

• OPD footfall growth and IPD admissions
• Occupancy rate and average length of stay optimization
• Revenue growth, payor mix improvement, and collection efficiency
• Unit EBITDA, cost per occupied bed, and inventory turns
• Patient satisfaction scores and complaint resolution TAT
• Diagnostics TAT and machine utilization
• NABH audit scores, compliance closure within timelines
• Hiring TAT, training completion, and staff retention

• Fixed salary plus performance incentive
• Incentives linked to jointly defined growth and performance KPIs

Please email the following:

• Updated CV
• Current CTC and expected CTC
• Notice period
• Current location and willingness to relocate to Eastern UP
• A brief note on hospitals handled, size metrics (beds, OPD, IPD, branches), and key results delivered

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