Chat Support Executive

Job Description - We are looking for a detail-oriented and customer-focused OMT Executive to join our Order Management Team. This role is key in managing the end-to-end booking process for diagnostic services, ensuring a seamless experience for our partners, customers, and medical professionals. The ideal candidate will possess excellent communication skills, a strong understanding of medical documentation, and the ability to coordinate across multiple teams. Key Responsibilities: ● Order Management: Handle and process diagnostic test orders placed by partners and direct customers with accuracy and efficiency. ● Customer Communication: Make timely outbound calls to customers to confirm order details and provide necessary information regarding their booking. ● Special Instructions: Clearly communicate special instructions to customers to ensure they are prepared for their tests. ● Prescription Interpretation: Read and interpret medical prescriptions to identify and schedule appropriate tests or services. ● TRF Registration: Accurately register Test Requisition Forms (TRFs) as part of the booking and documentation process. ● Client and Doctor Interaction: Communicate professionally with partnered clients and doctors to coordinate bookings and resolve any order-related queries. ● Escalation Handling: Address and resolve customer escalations related to order bookings in a prompt and empathetic manner. ● Cross-Department Coordination: Liaise with internal departments such as Logistics, Lab, and Customer Support to ensure bookings are completed on time and accurately. Require ● Cross-Department Coordination: Liaise with internal departments such as Logistics, Lab, and Customer Support to ensure bookings are completed on time and accurately. Required Skills and Qualifications: ● Excellent verbal and written communication skills ● Ability to read and interpret prescriptions and medical documents ● Customer-first mindset with strong problem-solving abilities ● Organizational and time management skills ● Basic knowledge of diagnostic services and TRFs is preferred ● Experience with CRM or order management systems is a plus ● Prior experience in healthcare, diagnostics, or medical coordination is an advantage What We Offer: ● Competitive salary + performance-based incentives. ● Structured training in healthcare services and sales techniques. ● Opportunity to grow within a fast-expanding diagnostics company. ● Supportive team and tools to succeed in a tech-driven sales environment.