Chat Support Executive

NLB Services

1 - 3 years

1 - 3 Lacs

noida new delhi greater noida

Posted:Just now| Platform:

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Skills Required

chat support blended process email support customer service bpo operations non voice process international non voice kpo bpo non voice international chat process chat process customer support domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Email and Chat Support Team

Key Responsibilities:

Handle customer inquiries via
email and chat
related to bookings, cancellations, and travel services.
Provide
accurate information
and resolve issues efficiently within defined timelines.
Maintain a
high level of professionalism
and empathy while dealing with customers.
Collaborate with internal teams to ensure smooth resolution of customer concerns.
Ensure adherence to process guidelines and service quality standards.

Requirements:

Minimum 6 months
of experience in an
Email/Chat or Customer Support
role (Travel process experience preferred).
Excellent communication skills
both written and verbal.
Graduate/Undergraduate
candidates are eligible.
Immediate joiners
preferred.
Willingness to work in rotational shifts.

Benefits:

Competitive salary (up to 3 LPA).
5-day working week.
Cab facility for transportation.
Dynamic work environment with growth opportunities.

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