Chat Non Voice Professional

0 - 5 years

1 - 4 Lacs

noida

Posted:10 hours ago| Platform: Naukri logo

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Skills Required

chat process bpo blended process customer service international call center non voice process us proccess chat support voice process uk shift email process customer care executive customer support technical support collection call center international bpo uk process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

  • Handle customer inquiries and resolve issues through chat support.
  • Provide timely and accurate responses to customer queries and concerns.
  • Work effectively in a team environment to achieve common goals.
  • Develop and maintain a strong understanding of our products and services.
  • Identify and escalate complex issues to senior team members when necessary.
  • Maintain high levels of productivity and efficiency in a dynamic environment.

Job Requirements

  • Excellent written and verbal communication skills are required.
  • Ability to work in a non-voice process and manage multiple chats simultaneously.
  • Strong problem-solving skills and attention to detail are essential.
  • Familiarity with BPM/BPO industry trends and technologies is preferred.
  • Ability to adapt to changing situations and priorities.
  • Strong analytical and critical thinking skills are needed to resolve complex issues.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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