Chargeback/Dispute - SME/SPE - Pune

Job Description 

Effective Job Requisitions- Dispute Operations / Fraud & Claims-Reg-E (No Provisional Credit)

Essential Qualifications: Graduate / Postgraduate

Location : Pune 5 Days WFO US Shift 2 Way Cab Provided

Interview Mode: Online

Department : Operations Banking & Financial Services

Reports To: Process Lead / Team Manager

Relevant Experience (In Years):

         Graduate / Postgraduate with a minimum of 1.5+ years of experience(SPE) & with a minimum of 3+ years of experience in US Banking Industry and good academic profile in Fraud and disputes claims

Job Summary:

We are looking for a detail-oriented and analytical Dispute Analyst to handle debit card disputes under Regulation E, where no provisional credit is issued during the investigation period. The ideal candidate should have a strong understanding of Reg-E compliance, excellent case investigation skills, and the ability to make accurate decisions based on supporting documentation and transaction history.

Key Responsibilities :

        Investigate Reg-E related consumer disputes with multiple transactions primarily debit card transactions.

        Handle end-to-end case management, including intake, research, and resolution of Reg-E claims within regulatory timeframes.

        Review transaction history, merchant data, and any supporting documentation to determine liability.

        Ensure compliance with Reg-E guidelines while managing cases where provisional credit is not provided.

        Document findings clearly and accurately in the case management system.

        Communicate with internal departments and external parties (e.g., merchants, processors) for further investigation when required.

        Identify patterns of fraudulent activity and escalate suspicious cases for further review.

        Maintain high standards for accuracy, compliance, and productivity.

Key Skills & Competencies:

        Good understanding of US banking processes, especially related to Fraud and Dispute Investigation.

        In-depth understanding of Reg-E (Electronic Fund Transfer Act)

        Strong attention to detail and accuracy while processing the Investigation

        Analytical thinking with good problem-solving skills.

        Ability to work in a fast-paced environment and manage multiple priorities.

        Good communication skills (verbal and written).

        Ability to work in a team-oriented, deadline-driven environment.

Preferred Skills:

        Experience in a financial institution or BPO handling U.S. banking processes.

        Understanding of chargeback lifecycle, fraud trends, Fraud/Dispute Investigations and risk management.

        Compliance and quality-focused approach to work

        Employment Type: Full-Time / Permanent Work from office.