Change Management Lead

ABOUT KENSIUM

Kensium is a global unified commerce solutions provider, partnering with B2B and B2C enterprises to enable digital transformation through ERP integrations (Dynamics 365, NetSuite, Acumatica), commerce platform orchestration (Shopify, Adobe Commerce, BigCommerce), and end-to-end eCommerce solutions. As clients adopt new technologies, successful change management and digital adoption become critical to unlocking business value.

We are building a dedicated Change Management vertical to guide our clients through this transformation journey—and we are looking for a driven, strategic Change Management Lead to help shape this practice.

ROLE OVERVIEW

As a Change Management Lead, you will drive the enablement and adoption strategies that ensure clients, their teams, and their end-customers successfully embrace new digital platforms. This is both an advisory and hands-on role, working directly with client stakeholders to design programs that bridge technology implementation with human adoption.

You will be one of the early members of this practice, giving you autonomy, client visibility, and the opportunity to shape frameworks, methodologies, and outcomes.

KEY RESPONSIBILITIES

Client Transformation Enablement

• Partner with clients post-ERP or commerce platform migration to design and execute structured change management plans.
• Build strategies for digital adoption across the organization.

Customer-Facing Adoption

• Create interactive buyer portals, platform walkthroughs, and self-serve onboarding journeys.
• Design knowledge bases, FAQs, and training demos to accelerate customer adoption.

Internal Stakeholder Enablement

• Lead sales team enablement programs to ensure alignment with new digital processes.
• Drive workshops and communication plans to onboard stakeholders across departments.

Methodology & Execution

• Develop playbooks, communication cadences, and feedback loops to systematically manage change.
• Collaborate with technology, design, and training teams to deliver integrated transformation experiences.

Strategic Leadership

• Act as a trusted advisor to client leadership on adoption and cultural transformation.
• Help shape Kensium’s change management practice and frameworks.

QUALIFICATIONS & EXPERIENCE

• 3–6 years of hands-on experience in change management
• Ability to design structured enablement programs (training, communications, onboarding workflows)
• Comfortable working autonomously while collaborating across global cross-functional teams
• Exceptional stakeholder management, facilitation, and presentation skills

WHY JOIN KENSIUN?

• Pioneer the Vertical: Be part of the founding team building a dedicated change management practice
• Direct Client Exposure: Engage directly with decision-makers at global enterprises
• Autonomy & Impact: Drive initiatives end-to-end, not as a small part of a large machine
• Collaborative Culture: Work with passionate, cross-disciplinary teams in a highly collaborative environment
• Growth Opportunity: Shape best practices, frameworks, and influence how Kensium delivers transformation