18008 Change Management Jobs - Page 25

We are looking for a skilled Customer Service professional with expertise in the German language to join our team at Gratitude India Manpower Consultants Pvt. Ltd., located in [insert location if provided]. The ideal candidate will have 6-9 years of experience in customer service, preferably in the IT Service & Consulting industry. Roles and Responsibility Provide exceptional customer service through various communication channels. Handle customer inquiries and resolve issues professionally and promptly. Collaborate with internal teams to ensure seamless service delivery. Develop and maintain strong relationships with customers to enhance satisfaction. Identify and escalate complex issues to...

Broadcom Automic Automation (UC4) Specialist Expertise in designing and adapting complex workflows Skilled in Unix, Java, and Shell scripting Strong background in IT Operations, Change & Release Management, and Incident Management Ability to analyse technical requirements, and manage planning & coordination activities Experience advising IT service owners on workflow automation best practices Personal & Interpersonal Skills: Independent yet collaborative team player Strong communication, coordination, and organizational abilities Analytical mindset with a structured and solution-oriented work style Resilient under pressure and committed to delivering quality results Location - Chandigarh,Dad...

Technical Functional Manager plays a key role in bridging the gap between technical teams and business stakeholders. They provide technical leadership, oversee software development activities, and ensure that solutions align with business requirements and project goals. Their responsibilities include managing team performance, guiding task execution, ensuring quality standards, and identifying and mitigating technical risks. They also facilitate effective communication across teams and promote continuous improvement through process optimization and innovation. Minimum 8 Years of experience Experience in ( Project execution management, bid management, strategy / organization transformation / ...

About Us Tata Consulting Engineers Limited (TCE) is the largest Indian private sector engineering and project consultancy and an emerging global leader in integrated engineering solutions. With more than 60 years of engineering excellence, TCE has a presence in over 64 countries and over 12000 completed projects, the company operates in 3 core Industry segments -Infrastructure (Water, Environment, Urban Development, Buildings, Manufacturing Facilities, Ports and Harbours, Transportation), Power (Thermal, Hydro, Nuclear, Renewable, Transmission and Distribution) and Resources - Hydrocarbons and Chemicals (Oil, Gas and Refineries, Chemicals, Petrochemicals, Fertilizers, Speciality Chemicals, P...

RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the M...

Technical Ops Manager MIM :Job SummaryWe are seeking a highly skilled and experienced Major Incident Manager to join our Infrastructure team. The ideal candidate will have a strong background in IT Service Management (ITSM) processes, including Incident, Change, and Problem Management, along with hands-on experience with Public Cloud Infrastructure. The Major Incident Manager will be responsible for managing and resolving major incidents, ensuring minimal impact on business operations, and driving continuous improvement in incident management processes. They will work with multi-functional teams to drive ticket closures and ensure the overall health of the infrastructure. Key Responsibilitie...

Roles and Responsibility Collaborate with cross-functional teams to design and implement effective passenger support services. Analyze customer feedback and develop strategies to enhance service quality. Develop and maintain relationships with key stakeholders, including airlines, airports, and travel agencies. Provide expert guidance on passenger support operations, including ticketing, baggage handling, and flight disruptions. Identify areas for process improvement and implement changes to increase efficiency. Train and support team members to ensure high-quality service delivery. Job Requirements Strong understanding of the IT Service & Consulting industry, particularly in passenger suppo...

Roles and Responsibility Manage and oversee the airline travel management process to ensure efficient and effective operations. Develop and implement strategies to improve customer satisfaction and reduce costs. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to identify opportunities for growth. Ensure compliance with regulatory requirements and industry standards. Lead and motivate a team of professionals to achieve exceptional results. Job Requirements Proven experience in airline travel management or a related field. Strong knowledge of the IT Service & Consulting industry. Excellent leadership and communication skills...

Role Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Key Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems ...

The Role: In essence, a Salesforce Technical Project Manager is responsible for overseeing the entire lifecycle of Salesforce projects, from planning and execution to delivery and support, ensuring successful outcomes and stakeholder satisfaction. Key Responsibilities: 1. Project Planning and Strategy Define Scope and Objectives: Work with stakeholders to define the project scope, goals, and deliverables. Develop Project Plan: Create detailed project plans, including timelines, milestones, and resource allocation. Risk Management: Identify potential risks and develop mitigation strategies. 2. Stakeholder Management Client Communication: Serve as the primary point of contact for clients, ensu...

Roles and Responsibility Manage and coordinate ship forwarding operations for timely and efficient delivery. Develop and implement strategies to improve delivery performance and customer satisfaction. Collaborate with cross-functional teams to resolve issues and enhance processes. Analyze data and metrics to identify areas for improvement and optimize operations. Ensure compliance with regulatory requirements and industry standards. Lead and motivate team members to achieve operational excellence. Job Requirements Strong understanding of ship forwarding principles and practices. Proven experience in delivery management within the IT Service & Consulting industry. Excellent leadership and com...

Roles and Responsibility Develop and implement effective revenue management strategies to optimize airline operations. Analyze market trends and competitor activity to identify opportunities for growth and improvement. Collaborate with cross-functional teams to drive business development and expansion. Provide expert guidance on revenue management best practices to stakeholders. Monitor and report on key performance indicators to measure revenue management effectiveness. Identify and mitigate risks associated with revenue management decisions. Job Requirements Strong understanding of airline revenue management principles and practices. Proven track record of driving revenue growth and improv...

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. Job Description - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations...

Roles and Responsibility Analyze and identify potential revenue integrity issues in travel bookings and reservations. Develop and implement effective strategies to mitigate revenue integrity risks. Collaborate with cross-functional teams to ensure seamless integration of revenue integrity processes. Conduct regular audits and reviews to ensure compliance with revenue integrity policies and procedures. Provide training and support to employees on revenue integrity best practices. Identify and implement process improvements to increase efficiency and effectiveness. Job Requirements Strong understanding of revenue integrity principles and practices. Experience with travel domain operations and ...

Roles and Responsibility Develop and implement effective revenue management strategies to optimize airline operations. Analyze market trends and competitor activity to identify opportunities for growth. Collaborate with cross-functional teams to drive business development and expansion. Provide expert guidance on revenue management best practices to stakeholders. Monitor and report on key performance indicators to measure revenue management effectiveness. Identify and mitigate risks associated with revenue management decisions. Job Requirements Strong understanding of airline revenue management principles and practices. Proven track record of driving revenue growth and improving operational ...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Your Role We are seeking a skilled Test Automation Engineer with hands-on experience in [Microsoft] Playwright to design, develop, and maintain robust end-to-end test suites for web applications. Youll collaborate closely with developers and QA teams to ensure high-quality releases through automated testing. Develop and maintain automated test scripts using Playwright (JavaScript/TypeScript). Integrate tests into CI/CD pipelines for continuous validation. Identify, document, and track bugs and performance issues. Collaborate with cross-functional teams to define test strategies and coverage. Optimize test execution time and reliability. Your Profile Strong proficiency in Playwright and JavaS...

About The Role Accountable for BU Demand Fulfilment - end to end irrespective of whether it is internal or in external queue, right from demand capture till allocation. Ensure fulfilment for the Accounts and BU by working with options within the available pool, roll offs, proactive hiring. Track and publish Fulfilment Report. Keep a close tab on ramp-ups and ramp-down and facilitate associate movement within the BU/account where there are requirements/needs across location. Interface and coordinate with Account PMO, Practice Staffing, BUC and recruitment for above activities. Data analysis and effective reporting i.e. reporting around all demands, status in terms of fulfilment. Represent BU ...

About The Role Choosing Capgemini means choosing a place where youll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine whats possible. Join us in helping leading Consumer Products and Retail Services (CPRS) organizations unlock the value of technology and drive scalable, sustainable growth. Your Role As an Electrical and Electronics Design Engineer, you will play a key role in developing and supporting advanced electro mechanical systems. You will collaborate with cross functional teams to design, analyze, and release electrical and electronic solutions for capital equipment and industrial automation domains. Develop functional requir...

ITSM Responsibilities: Design, implement, and optimize IT Service Management processes based on ITIL best practices. Lead ITSM tool configuration, customization, and integration to enhance service delivery. Conduct regular assessments of ITSM processes to identify areas for improvement and implement changes accordingly. Collaborate with IT teams to ensure that service level agreements (SLAs) are met and continuously monitored. Provide training and support to staff on ITSM tools and processes to foster a culture of continuous improvement. Analyze service performance data and prepare reports for management to aid decision-making. Manage incident, problem, change, and release management initiat...

Roles and Responsibility Collaborate with cross-functional teams to design and implement passenger support services. Develop and maintain expertise in passenger support service domains, including operations and customer service. Analyze business requirements and develop solutions to meet client needs. Provide technical guidance and support to junior team members. Participate in project planning, execution, and delivery. Identify areas for process improvement and implement changes to increase efficiency. Job Requirements Strong understanding of the IT Service & Consulting industry, particularly in passenger support services. Proven experience in managing complex projects and leading teams. Ex...

Roles and Responsibility Design, develop, and implement Airline DCS systems to meet customer requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for Airline DCS systems. Provide training and support to customers on the use of Airline DCS systems. Troubleshoot and resolve issues related to Airline DCS systems. Ensure compliance with industry standards and regulations for Airline DCS systems. Job Requirements Strong knowledge of Airline DCS systems and their applications. Experience working in the IT Service & Consulting industry is preferred. Excellent problem-solving skills and attention to detail...

Role and Responsibilities Release Engineering: Perform release deployment activities, ensuring minimal downtime and high-quality releases. Analyze system architecture and deployment impacts. Identify dependencies, mitigate risks, and resolve scheduling conflicts. Troubleshoot and resolve release-related issues in collaboration with Engineering, QA, DevOps, and Product teams. Provide regular updates to leadership on release progress, risks, and dependencies. Facilitate resolution of deployment problems and drive continuous improvement in deployment processes. (Good to have) Automate deployment tasks, mentor junior engineers, implement feature flagging, and analyze release performance. Change ...

OVERALL OBJECTIVES: Eurofins IT Infrastructure Services Private Limited, looking for a skilled and experienced ITSM Specialist with 6 to 7 years of experience in implementing, managing, and optimizing IT Service Management processes. The ideal candidate should have a strong understanding of ITIL best practices and a proven track record of enhancing service delivery, governance, and process automation in complex IT environments. Responsibilities: Own and manage ITSM processes (Incident, Change, Problem, Request, Knowledge, CMDB, Asset & Capacity). Define and maintain process documentation, RASCI charts, SOPs, and governance frameworks. Collaborate with ITSM tool administrators and developers ...

Experience: 8 to 10 Experience. Candidate should have 8 to 10 years of total experience in Storage & Backup Domain Technology Able to provide consultancy and recommendation on storage in the below mentioned areas: Recommend definition and assignment of tier profiles based on their performance, availability, recoverability, and serviceability characteristics. Recommend application data placement on storage tiers per profiles. Recommend tiering and archival approaches based on aging, I/O, access, and usage. Recommend thin provisioning approach. Recommend best practices for backup and restore Recommend file system capacity standards, replication systems, and archiving Recommend Storage compacti...