Managed Services Consultant

Ensure support SLA targets are achieved
• Provide L2/3 support for service delivery teams and resolve technical issues
• Ensure adherence to ITIL standards, specifically in executing effective Problem and Change Management processes to minimize impact and risk.
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Ensure service quality through technical competence and attention to detail
• Strive for high levels of customer feedback scores
• Maintain effective communications with your clients
• Ensure adherence to our Service Delivery policies, processes and procedures
• Work with Senior Consultants and Account Management staff to ensure effective management of the client base
• Obtain and maintain industry certifications
• Pursue select areas of IT specialisation
• Identify opportunities to productise new services and offerings
• Utilise your technical specialist skills to help build new products
• Develop new strategies to increase efficiency in the systems
• Perform system analysis and recommend improvements

Key Competencies and Qualifications required

• Minimum of 8 years IT experience, with managed Services provider exposure preferred
• Advanced skills in Wintel environments and broad range of technologies
• Advanced skills in Active Directory and Office 365 management
• Maintain expertise in public cloud technologies (Azure/AWS) to ensure efficient, secure, and resilient cloud infrastructure operations
• Advanced knowledge of servers, storage and associated hardware
• Advanced experience working with virtualized environments such as VMWare/Hyper-V, including failover clusters
• Windows Server Administration (2016/2019/2022)
• Active Directory, DNS, DHCP, Group Policy, Entra ID
• VMware / Hyper-V Virtualization
• Public Cloud Administration (Microsoft Azure , M365 and/or AWS)
• Monitoring tools (SCOM, N-Able, Logic Monitor)
• Experience with modern Endpoint Protection and Detection platforms (EPP/EDR/XDR) such as Microsoft Defender, SentinelOne, CrowdStrike, Sophos, or Symantec.
• Citrix / WVD management and application publishing including upgrading, managing securely and administratio