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Job Description: Position-- Centre Manager Location - Gurgaon Job Type - Full time Company Description: Company is a shared global workspace and community for entrepreneurs, established businesses, creatives, startups, and small businesses who need a state-of-the-art office space. Located in Gurgaon, we offer high-quality private offices, event spaces, and meeting rooms with a modern-industrial design. The Centre Manager will serve as the primary point of contact for the facility, ensuring seamless operations, a collaborative community environment, and exceptional service delivery. The role encompasses front-desk management, member engagement, sales support, and administrative responsibilities to drive operational excellence. Key Responsibilities: Front Desk & Reception Management: Serve as the first point of contact for all visitors and members, maintaining a welcoming and professional front desk presence. Greet and check in visitors through a QR code system, ensuring smooth entry procedures. Handle incoming calls, inquiries, and correspondence efficiently. Maintain an organized and efficient front desk operation, ensuring all guest interactions align with company standards. Member & Community Engagement: Onboard new members, ensuring a seamless transition into the community and managing their accounts. Develop and foster a collaborative environment among members through networking events, personal introductions, and community engagement activities. Address and resolve member-related issues, including technology support (e.g., printer use, phone, internet connectivity) Plan and execute engaging initiatives, events, and networking sessions to enhance community engagement. Sales & Lead Management: Track prospective members, schedule and conduct tours, and manage lead inquiries through CRM tools. Follow up with leads via calls and emails to convert inquiries into memberships. Actively work on new sales opportunities through networking, social media, and lead generation Support sales initiatives by preparing agreements, negotiating terms, and handling customer escalations. Facility & Operations Management: Schedule and manage conference room bookings, ensuring prompt confirmation and invoice processing before utilization. Assist with member move-ins and move-outs, preparing and distributing necessary welcome materials. Oversee daily mail and package handling/distribution for members. Maintain accurate records of member check-ins and virtual memberships in the POS system Ensure smooth execution of events, including setup, breakdown, and catering coordination. Financial & Administrative Responsibilities: Generate and send invoices for member accounts and follow up on payments. Maintain and update records related to financial transactions, invoicing, and agreement documentation Identify and escalate operational or member-related issues to senior management as necessary. Collect feedback from members and potential clients to improve services and enhance community experience. Support in preparing promotional materials and distributing brochures to potential members Required Skills & Qualifications: Bachelor s degree in Business Administration, Hospitality, or a related field. 3+ years of experience in operations, facility management, customer service, or community engagement roles. Excellent communication, organizational, and interpersonal skills. Strong problem-solving ability and a proactive approach to resolving issues. Proficiency in CRM tools, POS systems, and Microsoft Office Suite. Ability to manage multiple tasks efficiently and work collaboratively in a fast-paced environment. Experience in sales, lead conversion, or business development is a plus. If interested share your resume ,
