Central Operations Manager

Vertical: Business

Department: Central Ops

Division: Sales

Unique Role: Central Operations Manager

Operational Responsibilities

• Develop and drive process improvements for sales processes and RP management
• Scheduling of zonal wholesales for vehicles based on production plan and sales plan.
• Monitor and maintain optimum inventory levels at RDCs and plan replenishment.
• Managing dealer receivables and payables for sales.
• Drive all processes and ensure adherence for smooth fulfillment of orders.
• Manage and review all data required for effective wholesales planning like stock levels and consumption trends..
• Manage vendors for outsourced processes through KPI tracking and periodic reviews.

Cross-functional Responsibilities

• Coordinate with logistics and central planning for order scheduling and dispatch planning
• Identify fulfillment process challenges, resolve issues and drive improvements with relevant stakeholders.
• Work with transformation teams to develop robust systems for central ops processes.
• Work on swimlane projects to enhance RP and channel efficiency.

Team Responsibilities

• Monitor and guide team members for order management and daily fulfilment operations
• Guide and train team members on new process adoption.

Domain:

Wholesale order management and planning

Financial reconciliation

Understanding of retail business model

Operations management

Vendor management

Tools/Methods/Equipement:

Excel/Gsheets

JIRA

SAP

Salesforce

Qlik sense