Center Manager

Job Title: Head of the Institute (HOI)

Department: Sales & Operations Reports To: Regional Manager (RM)

Position Summary:

The Head of the Institute (HOI) is responsible for managing the institute as an independent profit center, driving revenue growth, ensuring academic excellence, and leading a high-performing team. This role involves strategic planning, operational oversight, and business development to meet sales targets, enhance student satisfaction, and maintain operational efficiency.

Key Responsibilities:

Strategic & Business Development

 Manage the institute as a standalone profit center, meeting or exceeding sales revenue and profit targets.

 Develop and execute sales and marketing strategies to achieve admission targets.

 Identify and secure corporate, institutional, and partnership opportunities (e.g., tie-ups with colleges, schools, and educational centers).

 Implement revenue-generating activities and business growth strategies.

 Manage staff attrition, aiming to keep turnover below 2% annually.

Academic & Operational Excellence as a Team leader

 Oversee admission procedures, student induction, and batch formation.

 Plan, implement, and monitor class schedules, teaching timetables, and academic standards.

 Ensure high-quality education delivery and student satisfaction.

 Monitor staff performance, maintain discipline, and promote a culture of continuous improvement.

Financial Management

 Manage cash flows, receivables, and payables to ensure financial stability.

 Monitor budget performance and implement cost-control measures.

 Provide regular financial and operational reports to the Regional Manager



Marketing & Branding

 Plan and execute marketing campaigns, events, and promotional activities in collaboration with the corporate marketing team.

 Enhance the institute’s visibility through local advertising and strategic partnerships & Social Media ( Facebook, Instagram) Etc

 Track and analyze market trends, competitor activities, and industry developments.

Administrative & Compliance

 Ensure compliance with Standard Operating Procedures (SOPs) and institutional policies.

 Maintain accurate records, databases, and documentation.

 Oversee institute cleanliness, hygiene, and overall facility management.

 Regularly review sales strategies and provide actionable insights to the team.

 Monitor operational capacity and optimize resource utilization.

 Conduct staff reviews, identify talent, and support career development plans.

Additional Responsibilities:

 Handle special assignments as directed by the Head of Operations and Management.

 Ensure compliance with legal, regulatory, and quality standards.

 Foster a positive, engaging, and motivating work environment.

Qualifications & Skills:

 Bachelors or Master’s degree in Business Administration, Education, or a related field.

 Proven leadership experience in educational management, sales, or operations.

 Strong business acumen with a track record of driving revenue growth.

 Excellent communication, negotiation, and interpersonal skills.

 Ability to manage budgets, analyze data, and implement strategic initiatives.

 Proficiency in MS Office and familiarity with educational management software.

Key Performance Indicators (KPIs):

 Revenue and profit targets achieved

 Admission and student retention rates

 Staff performance and attrition rate.

 Customer (student) satisfaction scores

 Operational efficiency and cost management

Job Type: Full-time

Pay: ₹10,177.39 - ₹36,856.95 per month

Benefits:

• Paid sick time

Schedule:

• Day shift

Work Location: In person