Center Manager

Role Overview:

As the Centre Manager, you will be the face of our EdTech centre ensuring smooth day-to-day operations, managing staff and students, and contributing to business growth through strong communication and interpersonal skills. Youll play a hybrid role involving sales, customer relationship management, and centre administration.

Key Responsibilities:

Centre Operations:

• Oversee daily functioning of the centre, including staff coordination, infrastructure management, and student scheduling.
• Ensure a positive and productive learning environment.
• Sales & Customer Engagement:
• Engage with walk-in leads and follow up with potential students.
• Conduct centre tours, presentations, and counselling sessions to drive admissions.
• Collaborate with the marketing team for local outreach initiatives.
• Communication & Relationship Management:
• Maintain strong relationships with the students to ensure high satisfaction and retention.
• Handle queries and feedback with professionalism and warmth.

Team Support:

• Coordinate with academic staff and trainers to ensure classes run smoothly.
• Help implement internal processes, training, and reporting mechanisms.

What Were Looking For:

• Excellent communication and interpersonal skills (verbal and written).
• Energetic, enthusiastic, and self-motivated individual.
• Prior experience in EdTech, retail, or service-based customer-facing roles is a plus.
• Ability to multitask and take ownership of centre outcomes.
• Basic familiarity with CRM tools, Microsoft Office/Google Suite.
• Sales flair with a customer-first mindset.