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Center Manager (Collection)

BOYEN HADDIN CONSULTING AND TECHNOLOGY PRIVATE LIM ITED

8 - 12 years

7 - 11 Lacs

Navi Mumbai Nerul Mahape

Posted:1 month ago| Platform:

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Skills Required

Collection Management field collection MIS reporting employee engagement collection strategies Inhouse collection customer service branch administration Banking collection

Work Mode

Work from Office

Job Type

Full Time

Job Description

The role involves managing and monitoring delinquent account collections for an assigned portfolio, including oversight of Team Managers and Team Leaders. Responsibilities include coordinating with business and collections teams, ensuring effective call center and field operations, and maintaining vendor management. The role requires preparing MIS reports, forecasting workflow, and setting monthly targets based on trends and data. Additional duties include overseeing customer service processes, conducting review meetings, implementing collection strategies, and maintaining attrition levels. Proficiency in IT tools, dialer systems, and audits is essential. The position also includes branch administration and driving employee engagement initiatives to ensure operational efficiency.

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Center Manager (Collection)