304 Branch Administration Jobs

As a candidate for this role, you will be responsible for accepting and time stamping applications, addressing walk-in clients" queries and complaints, conducting thorough scrutiny and quality checks on application forms, and completing standard verifications from clients or distributors. You will also handle filling deposit slips, manage cheque banking following guidelines, and report large value transactions through the system. Your role will involve handling inbound and outbound calls, as well as branch administration tasks and correspondence with various functions. Additionally, you should be able to coordinate effectively with the Registrar, Head Office, Vendors, and the Sales team to resolve queries. To excel in this position, you should possess a positive attitude, maintain a disciplined approach to work, have strong communication skills, and demonstrate a desire to learn and grow professionally. The ideal candidate for this role should have 5-6 years of relevant experience, preferably from a Mutual Fund background or banking sector. A graduate degree is required for this position.,

BRANCH MANAGER Branch Banking KRAs: Enhancement of deposit pool from customers. Establishing standards and delivery of service. Sale of non-deposit products. Cross selling targets progressively. Sale of Mutual Fund and Insurance products. Fee income. Branch administration. Regulatory compliance. Manage productivity, morale of branch personnel Overall responsible for break-even and P&L of branch EXPERIENCE: Overall 10 years of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products In-depth understanding of financial instruments, markets and macro - micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives. QUALIFICATIONS / QUALITIES: MBA / CA/ CAIIB Should have sales orientation Leadership skills. (Though more tactical than strategic). Thinker : Doer = 40:60 AGE: . 28 - 38 years THE ROLE: REVENUE GENERATION, CUSTOMER ACQUISITION, CUSTOMER RETENTION, COST EFFICIENCY THROUGH PROCESS

BRANCH MANAGER Branch Banking KRAs: Enhancement of deposit pool from customers. Establishing standards and delivery of service. Sale of non-deposit products. Cross selling targets progressively. Sale of Mutual Fund and Insurance products. Fee income. Branch administration. Regulatory compliance. Manage productivity, morale of branch personnel Overall responsible for break-even and P&L of branch EXPERIENCE: Overall 10 years of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products In-depth understanding of financial instruments, markets and macro - micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives. QUALIFICATIONS / QUALITIES: MBA / CA/ CAIIB Should have sales orientation Leadership skills. (Though more tactical than strategic). Thinker : Doer = 40:60 AGE: 1. 28 - 38 years THE ROLE: REVENUE GENERATION, CUSTOMER ACQUISITION, CUSTOMER RETENTION, COST EFFICIENCY THROUGH PROCESS

Admin Manager Department: HR & Administration Reporting To: CEO Location: Chennai (Head Office) Company: Dugar Finance Role Summary: Dugar Finance is seeking a proactive and experienced Admin Manager to oversee and manage all administrative functions across its 30 branches. The role involves end-to-end responsibility for facility management, asset control, vendor coordination, compliance, and branch infrastructure. The Admin Manager will report directly to the CEO and act as the single point of contact for all administrative matters, including frequent visits to branches to ensure operational excellence. Key Responsibilities: 1. Pan-India Branch Administration (30 Branches) Ensure smooth functioning of all 30 branch offices in terms of facilities, supplies, and infrastructure. Conduct regular branch visits to assess and improve administrative readiness, cleanliness, and safety standards. Resolve branch-level issues proactively and efficiently. 2. Infrastructure & Facility Management Oversee upkeep, repairs, utilities, and maintenance of branch premises. Ensure infrastructure such as furniture, electrical fittings, signage, and IT support is in place. Maintain business continuity through efficient utility and infrastructure support. 3. New Branch Setup & Relocations Lead end-to-end process for setting up new branches or relocating existing ones. Handle lease agreements, vendor onboarding for interiors, cabling, furnishing, and initial IT setup. Liaise with legal and finance teams for documentation and compliance. 4. Vendor & Procurement Management Identify and manage local vendors for all administrative services (security, housekeeping, stationery, equipment, etc.). Ensure quality and cost-effective services with proper contract management and performance tracking. Process purchase orders and vendor payments in coordination with Finance. 5. Asset & Inventory Management Maintain accurate records of office assets, IT equipment, and supplies across all branches. Conduct periodic audits and physical verification of assets. Ensure timely servicing, repair, or replacement of equipment. 6. Regulatory & Compliance Support Ensure compliance with statutory and municipal regulations for all branch premises. Maintain updated records of property tax, signboard licenses, RTO permits (if any), fire safety certificates, etc. Prepare documentation for internal and external audits. 7. Travel & Field Support Facilitate travel arrangements for field staff, recovery agents, and senior officials when required. Manage travel reimbursements and ensure alignment with internal travel policy. 8. Recovery & Operations Support Provide administrative assistance for repossession and storage of vehicles, if applicable. Coordinate with local yards or vendors for storing seized vehicles in compliance with legal and safety guidelines. 9. Budgeting & Cost Control Prepare and manage annual admin budget across all branches. Monitor expenses, identify cost-saving opportunities, and optimize vendor usage. 10. Reporting & Coordination Submit monthly/quarterly reports on administrative performance, expenditures, and branch readiness. Act as a strategic administrative advisor to the CEO, offering solutions for operational efficiency. Coordinate with other department heads for inter-departmental admin support. Qualifications: Graduate/Postgraduate in Business Administration, Facility Management, or related field. Minimum 712 years of experience in Admin Management, preferably in NBFCs or BFSI sector. Proven ability to manage multiple branch offices and large-scale admin operations. Excellent communication skills in English, Tamil, and Hindi (preferred). Proficiency in MS Office tools, asset tracking software, and admin MIS tools. Key Traits & Competencies: High integrity and ability to work independently Strong negotiation and vendor management skills Willingness to travel extensively (30+ branches) Operational thinking with attention to detail Crisis management and quick problem-solving capability Interested candidates can share their resume at the mail ID hr@dugar.co.in or WhatsApp it to 9092807676. KOMAL AGARWAL HR OFFICER

The job role of Acquisition Manager-RL SALES-Sales involves enhancing the Deposit pool from Customers, establishing standards and ensuring delivery of service, selling non-deposit products, achieving cross-selling targets progressively, selling MF and Insurance products, generating Fee Income, managing Branch Administration, ensuring Regulatory Compliance, overseeing productivity and overall morale of branch team members, and being accountable for break-even and P&L of the branch. The ideal candidate should have a minimum of 6 years of Banking experience, with 3-4 years specifically in Retail Liabilities. Sales experience and exposure, preferably in Liabilities products, are required. The qualifications needed for this role include an MBA/CA/CAIB. The candidate should possess good Leadership skills, with a more tactical approach than strategic, and should have a balanced approach of 40% thinking and 60% doing. Moreover, the candidate should have an in-depth understanding of financial instruments, markets, and macro and microeconomic processes. They should have the ability to collaborate with all units involved in the customer service cycle to ensure customer DELIGHT. Additionally, liaising with the product management team, marketing, and other centers & verticals for new product development, service enhancements, and sales initiatives is also a crucial aspect of this role.,

• Responsible for ensuring customer satisfaction (students and parents) & retention • Ensure proper communication & relationship with all the students and parents for entire course duration. • Monitoring and ensure proper collection of revenue Required Candidate profile Experience - 4 to 6 years Salary - 7 lpa Week off - Rotational Location - Majura Gate, Surat Candidate must have experience in operations Interested candidates can call on 9560477391

BRANCH MANAGER - Branch Banking KRAs: Enhancement of deposit pool from customers. Establishing standards and delivery of service. Sale of non-deposit products. Cross selling targets progressively. Sale of Mutual Fund and Insurance products. Fee income. Branch administration. Regulatory compliance. Manage productivity, morale of branch personnel Overall responsible for break-even and P&L of branch EXPERIENCE: Overall 10 years of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products In-depth understanding of financial instruments, markets and macro - micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives. QUALIFICATIONS / QUALITIES: MBA / CA/ CAIIB Should have sales orientation Leadership skills. (Though more tactical than strategic). Thinker : Doer = 40:60 AGE: 28 - 38 years THE ROLE: REVENUE GENERATION, CUSTOMER ACQUISITION, CUSTOMER RETENTION, COST EFFICIENCY THROUGH PROCESS

BRANCH MANAGER Branch Banking KRAs: Enhancement of deposit pool from customers. Establishing standards and delivery of service. Sale of non-deposit products. Cross selling targets progressively. Sale of Mutual Fund and Insurance products. Fee income. Branch administration. Regulatory compliance. Manage productivity, morale of branch personnel Overall responsible for break-even and P&L of branch EXPERIENCE: Overall 10 years of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products In-depth understanding of financial instruments, markets and macro - micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DEL Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives. QUALIFICATIONS / QUALITIES: MBA / CA/ CAIIB Should have sales orientation Leadership skills. (Though more tactical than strategic). Thinker : Doer = 40:60 AGE: 1. 28 38 years THE ROLE: REVENUE GENERATION, CUSTOMER ACQUISITION, CUSTOMER RETENTION, COST EFFICIENCY THROUGH PROCESS

As a Sales Executive specializing in Tractors and Farm Equipments (TFE) at the Marketing Branch Operations, your primary responsibilities will include enhancing the deposit pool from customers, setting and maintaining service standards, and achieving cross-selling targets for non-deposit products. You will also be responsible for selling Mutual Fund (MF) and Insurance products, generating fee income, overseeing branch administration, ensuring regulatory compliance, and managing the productivity and morale of branch team members. Additionally, you will play a crucial role in achieving break-even and managing the Profit & Loss (P&L) of the branch.,

Manage & control all operational functions of the Branch and define roles and responsibilities clearly for all team members o Ensure adequate coordination with centralized operations team to maintain high quality service and customer satisfaction o Ensure product awareness among operations team to enable them to handle a walk in customer and guide the operations team to cross sell the companys products to walk in customers o Accountable for back end operations of the branch and adhere to TAT and SLAs for all operations activities o Accountable for accurate cash management and tallying of accounts in the system with the help of tellers and assistant branch managers; ensure compliance of end of day branches reconciliation o Oversee branches administration activities including coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping o Ensure process level compliance through accurate document collection from customers and adherence to NHB/RBI regulations around KYC, AML, operational risk, customer service, etc for branch operations o Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge o Partner with sales production staff and other internal/external departments to establish loan performance expectations and monitor quality assurance and timeliness of processing / underwriting / closing workflow o Stay abreast of changes related to the mortgage industry and bank changes related to the mortgage department and suggest changes to processes to ensure compliance o Foster collaborate relationships with sales managers to ensure optimal communication and focus between sales and processing o Ensure nil critical and repeated audit observations as well as nil open customer complaints beyond defined time lines o Review operational scorecards to determine root cause of exceptions and detect trends Identify training opportunities, potential system or process enhancements, and performance development needs Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

Senior Facility Manager Job description Experience : At least 15+ years Strong communication and interpersonal skills to interact with employees, vendors, and stakeholders. Skills Turnout and Appearance : Candidate should display an excellent dress sense and have a pleasing personality Cleaning Operations: Expertise in monitoring and developing SLA based cleaning schedules/contracts for all areas of the facility, including routine cleaning, deep cleaning, and specialized cleaning tasks Waste Management: Employ industry best disposal practices, ensuring adherence to recycling as well as waste disposal contracts with vendors and identify cost-saving opportunities Facility Appearance: Ensuring that the building/facility is well-maintained and aesthetically pleasing Budget Management: Develop and manage the soft services budget, tracking expenses and identifying cost-saving opportunities Best Practices : Knowledge of industry best practices in oice management Leadership : Experience in leading a team in managing a facility/oice clusters Compliance and Safety: Ensure adherence to all relevant health and safety regulations Location : Position will be based in Delhi. Interested send their updated resume to Email Id hrd.recruitmentconsultants@gmaildotcom & WhatsApp or Call - 9.2.1.1.6.1.8.4.4.8 / 9.7.1.7.2.2.1.3.8.9

Acquisition Manager-RL SALES-Sales Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Acquisition Manager-RL SALES-Sales Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Acquisition Manager-RL SALES-Sales Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Acquisition Manager-RL SALES-Sales Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Acquisition Manager-RL SALES-Sales Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Acquisition Manager-RL SALES-Sales Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Acquisition Manager-RL SALES-Sales Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Acquisition Manager-RL SALES-Sales Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Posting Description for Internal Candidates Branch Manager Short Description for Internal Candidates Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance pro Description for Internal Candidates Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements: Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives. Same Posting Description for Internal and External Candidates

Posting Description for Internal Candidates Branch Manager Short Description for Internal Candidates Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance pro Description for Internal Candidates Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements: Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives. Same Posting Description for Internal and External Candidates

Sales Executive-Tractors and Farm Equipments (TFE)-Marketing Branches Operations Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch JD for - Relationship Manager 3-4 years of experience Tractor loan Sales Capable for infant resolution and Cross sale like Tractor refinance, Gold Loan, life and general insurance Collection and infant resolution capabilities.

Acquisition Manager-RL SALES-Sales Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Acquisition Manager-RL SALES-Sales Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Acquisition Manager-RL SALES-Sales Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.