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Kites Senior Care
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Center Head - Operations

Center Head - Operations

Kites Senior Care

12 - 16 years

10 - 15 Lacs

Kochi

Posted:1 day ago| Platform:

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Skills Required

P&L Ownership Healthcare Operations Patient Care Customer Experience Contract Management Doctor Relations Lead Management NABH Customer Service Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities:

Responsible for governance and effective implementation of the organizations vision, mission, and values. Oversee the day-to-day operations of the Centers to ensure smooth functioning.

P&L & Operations:

Full accountability for the Centers profit and loss performance.
Manage day-to-day operations of Center facilities, ensuring compliance with NABH standards.
Develop and implement strategies to improve patient care, customer service, and doctor relationships.
Ensure process optimization and smooth functioning of Center operation

Lead Management

Ensure all incoming leads are attended to proactively with a quick turnaround time.
Achieve a minimum lead conversion rate.

Customer Experience

Provide a warm, comfortable, and welcoming experience for all patients and their family members.
Develop and implement best-in-class customer experience.

Contract Management & Regulatory Compliance

Ensure all required licenses, permits, and contracts are current and fully compliant with applicable regulations.

Doctor Relations

Maintain effective liaison with doctors associated with the Center.

Customer Satisfaction, Patient Counseling & Quality Service Standards

Ensure exceptional customer satisfaction through effective patient counseling while upholding and continuously improving quality service standards

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