Center Head

Job Title:

Location:

Key Responsibilities

1. Centre Management:

• Oversee day-to-day operations, ensuring smooth functioning and high standards of service delivery.
• Manage budgets to ensure cost-effective operations and adherence to financial targets.
• Monitor and analyze performance metrics such as patient satisfaction, treatment outcomes, and revenue generation.
• Ensure compliance with all regulatory and company standards.

2. Team Leadership:

• Lead, mentor, and manage a team of physiotherapists, administrative staff, and healthcare professionals.
• Conduct regular training and development programs to enhance team skills and knowledge.
• Foster a positive work environment that promotes teamwork, professional growth, and high morale.

3. Patient Care:

• Ensure patients receive the highest level of care and effective treatment plans.
• Address patient concerns and complaints promptly and professionally.
• Collaborate with the clinical team to develop and implement new treatment protocols and services.

4. Business Development:

• Drive patient acquisition and retention strategies to meet growth targets.
• Develop and execute BTL marketing initiatives such as community outreach, health camps, workshops, and business partnerships.
• Build and maintain relationships with doctors, hospitals, and other referral sources.

5. Quality Assurance:

• Regularly review and assess service quality at the centre.
• Implement continuous quality improvement initiatives for patient care and operational efficiency.

6. Reporting:

• Provide regular reports on centre performance including financials, patient feedback, and team productivity to senior management.
• Maintain accurate records of all operations and activities.

Qualifications

• Bachelor’s/Master’s degree in Healthcare Management or a related field.
• Minimum 5 years of healthcare management experience, including at least 3 years in a leadership role.
• Strong understanding of physiotherapy practices and patient care.
• Proven expertise in business development and BTL marketing.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple tasks effectively.

Key Competencies

• Leadership & Team Management
• Business Acumen
• Strategic Thinking
• Customer Focus
• Problem-Solving
• Marketing & Sales

To Apply:

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