INDIA CE COCO NCR FIELD SERVICE

About Us

Grow a Career. Build a Future!

Job Purpose

Key Result Areas (KRA’s) / Measures of Performance (MOP’s

): -

• Carry out PDI/Commissioning and mandatory services of Case products in assigned area
• Render warranty services to machines in assigned area within company guidelines
• Repair breakdown machines at site with right tools and gauges
• Maintain MTTR (Mean time to response & restore) as per company norms, by providing timely support to the customers.
• Generate revenue streams in parts, service and lubes as per set targets.
• Establish key customer relationships with targeted contact management and on-site customer visits as per monthly/quarterly and annual plans.
• Collect customer testimonials (written and video) about good product performance and after sales support every month.
• Conduct service camps & operator meets as per set targets ,Execute AMC services to machines under contract management
  

Key Responsibilities

Background Information and Main Activities: -

• Responsible for the restoration of equipments to achieve more availability with optimum spares used.
• Responsible for fault finding, troubleshooting and maintenance of all CASE products.
• Reducing equipments breakdown period by continuous monitoring of equipment condition by scheduled inspection and alert customers before potential problems.
• Responsible for all activity of after sales service for the area.
• Support to repair and trouble shooting of equipment.
• Maximize retention of existing customers thru quality service.
• Submit technical reports in THD with accurate analysis and photos.
• Provide information on competition machines
• Generate leads during service activities for machines sales
• Educate and train customer and operators during visits
  

Experience Required

Preferred Qualifications

What We Offer

Benefits

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off