Care Coordinator (Front Office + Telecalling)

Care Coordinator (Front Office + Telecalling)

Location: Calicut, Kerala

Job Type: Full-Time

Salary: 18000-25000/-

Experience Required: 1–3 years

Apply to: careers@lyxaa.com

About Lyxaa

Lyxaa is a futuristic health optimization and longevity startup focused on prevention, personalization, and measurable outcomes. We combine advanced diagnostics like epigenetic and gut microbiome analysis with IV nutrition, wearables, and non-invasive therapies. All our services are medically supervised, evidence-based, and designed with the highest standards of safety and scientific validation. We make future-ready wellness accessible, transparent, and convenient for those who prioritize living healthier, longer lives. As the first point of contact, our Care Coordinator or Front Office Executive plays a vital role in setting the tone for every client’s experience through warmth, professionalism, and precision.

Our Core Values:

1. Preventive & Personalized Health Optimization

We believe in a shift from reactive care to proactive, preventive healthcare. Our protocols are personalized, scientifically designed, and evidence-based, focused on optimizing long-term health outcomes.

2. Innovation, Technology & Continuous Scientific Advancement

Our foundation is built on innovation and cutting-edge technology. We stay at the forefront of science through continuous learning and by applying the latest research in longevity and health optimization.

3. Uncompromising Safety, Scientific Validation & Medical Oversight

We uphold the highest standards of safety, clinical validation, and regulatory compliance. All services and products are backed by scientific evidence and offered under licensed medical supervision.

4. Longevity as an Accessible, Wellness-Driven Lifestyle

We are not just a healthcare company—we promote longevity as a lifestyle. Our goal is to make advanced wellness accessible and affordable for forward-thinking individuals and health-conscious communities who prioritize living their healthiest, happiest lives.

5. Measurable Outcomes, Continuous Monitoring & Customer-Centric Design

We are committed to delivering measurable, impactful results. Our ecosystem is designed for continuous monitoring, actionable insights, and the highest level of convenience for our customers.

6.Transparency in Everything We Do!

We maintain full transparency in everything we do—from the science behind our protocols to the source of our products and the clarity of our pricing—ensuring trust at every step.

Role Summary

We are looking for a well-spoken, organized, and confident Front Office & Telecalling Executive (Female) to be the face and voice of Lyxaa. This role is responsible for front desk management, billing coordination, appointment scheduling, and initial client follow-ups via phone. The position blends customer-facing presence with telecalling and admin support, ensuring seamless operations and a premium client experience.

Key Responsibilities

Front Office & Reception Duties

• Welcome and greet all clients, walk-ins, and visitors warmly in line with Lyxaa’s premium wellness environment
• Manage the front desk area, ensuring cleanliness, organization, and brand consistency
• Coordinate appointments, update schedules, and assist clients with service or location-related inquiries
• Maintain daily client records and coordinate basic service documentation
• Handle basic administrative support tasks as required by clinic management

Billing & Administrative Support

• Generate and process customer bills using software or manual logs (cash, UPI, card)
• Maintain accurate daily cash register and billing records
• Ensure timely documentation of every service sale and product purchase
• Coordinate with the accountant/CA firm on financial records and weekly/monthly audits
• Help manage inventory of forms, brochures, and basic office supplies

Telecalling & Customer Engagement

• Make outbound calls to prospective leads from marketing or walk-in lists
• Explain Lyxaa’s offerings—diagnostics, therapies, wellness services—in a clear, confident manner
• Confirm appointments, follow up with potential clients, and share service reminders
• Collect and record feedback, queries, or concerns from customers into the database
• Coordinate with the operations or medical team to relay customer needs

Requirements

• Education: Minimum bachelor’s degree or diploma in business administration, commerce, hospitality, or a related field
• Experience: 1–3 years in a front office, telecalling, customer service, or billing role (healthcare or wellness industry experience is a plus)
• Language: Excellent verbal communication in English and Malayalam

Skills Required

• Client handling with professionalism and empathy
• Strong knowledge of payment handling and billing procedures
• Confident on the phone and in person
• Familiar with basic digital tools (Excel, WhatsApp Business, billing software, Google Sheets)
• Able to multitask and maintain calm under pressure
• Punctual, reliable, and able to represent Lyxaa's brand tone consistently

Preferred Qualities

• Presentable, well-groomed, and confident in maintaining a premium client experience
• Willing to help or be a part of the marketing team in content creation.
• Willing to adapt and learn Lyxaa’s growing range of services and systems
• Emotionally intelligent and customer-focused
• Open to working occasional extended hours or weekends if required for events or peak days

Why Join Lyxaa?

• Be part of a futuristic wellness brand reshaping health and longevity
• Play a key role in establishing Lyxaa's first-line brand experience
• Access to staff pricing for select wellness services and diagnostics
• Work in a clean, calm, and purpose-driven workspace
• Opportunity for future growth into admin lead, customer experience manager, or wellness advisor roles

How to Apply

Send your updated CV with a recent photo to: careers@lyxaa.com

Subject Line: Application – Front Office & Telecalling Executive – [Your Name]

Join the science of longevity. Represent the future of healthcare. Welcome to Lyxaa.