Captain

**Job Description:** **Role Overview:** As a Captain at First Fiddle Restaurants in Ghaziabad, your primary responsibility will be to oversee the dining area and ensure exceptional customer satisfaction through top-notch service. Your day-to-day tasks will involve managing reservations, supervising service staff, coordinating with the kitchen for timely order deliveries, addressing customer inquiries and concerns, and maintaining the cleanliness and organization of the dining area. You will also play a crucial role in ensuring compliance with health and safety regulations and supporting the training and development of new staff members. **Key Responsibilities:** - Manage reservations and ensure smooth operation of the dining area - Supervise service staff and maintain high levels of customer service - Coordinate with the kitchen for timely delivery of orders - Address customer inquiries and concerns in a professional manner - Maintain cleanliness and organization of the dining area - Ensure compliance with health and safety regulations - Support the training and development of new staff members **Qualifications Required:** - Proven experience in customer service and hospitality management - Strong communication and interpersonal skills - Ability to lead, train, and manage a team effectively - Organizational skills and attention to detail - Problem-solving skills and the ability to handle difficult situations calmly - Knowledge of health and safety regulations - Flexibility to work in shifts, including weekends and holidays - Experience in the food and beverage industry is a plus - High school diploma or equivalent; a degree in Hospitality Management or related field is beneficial,