723 Call Quality Jobs - Page 15

Domestic BPO Hiring Immediately !! 1.Assistant manager 2. Team Leader 3. Quality Analyst 4. Trainer Must have on paper BPO experience, Sales Experience a plus Share Resume on Whatsapp at 9821100796

Quality Analyst (Outbound Telesales) | 9–6 job | Sun & alt Sat off | Audit calls, give feedback, ensure compliance | Exp in telesales QA preferred | Salary up to 30k in hand Work location: Vashi, Belapur, Turbhe Required Candidate profile Relevant exp of min 6 months on papers is a must. Fluent coms. Ready to work in fix day shift, outbound telesales qa, Sunday fix off and alt sat off

Apply Now Job Title Quality Analyst Job Description FOR KOLKATA Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6 LPA based on experience and perform...

Role- Quality Analyst - Service Desk Experience-Min 2 Years in international BPO (Service Desk)| Technical Support Call Monitoring /Audit | QC Tools | RCA Min. 1 Year as Quality Analyst on papers Shift- Night shift CTC- Up 6 LPA Notice- 0-30 Days WFO

We Paisabazaar is hiring for Quality Analyst/Sr. Quality Analyst (Call Auditing) profile for Mumbai & Hyderabad. Candidate should have 1 year experience in Call auditing and Call monitoring. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar). You can share your resume also on Brijeshkumar@paisabazaar.com Profile - QA/Sr.QA (Call Audit And Monitoring) Hiring for Two Locations - Mumbai (Malad West) And Hyderabad (Begumpet) Job Description: Auditing and listening the agents calls and Sharing feedback with them Finding the call errors and Fetal calls Strong Communication and Interpersonal Skills (Language preference-Hindi & English) Analytical and problem solvi...

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

HIRING!!! Quality Consultant ***People from Customer service experience can apply Two rounds of Video call interview. Work from office DAY SHIFTS Only Salary : 24,000 Rs INR Gross Job Role : Call Audit & Coaching process Communicate to heighten awareness and focus on the importance of a positive customer experience Good ENGLISH verbal & written communications skills Location : Jaipur & Gurgaon Shifts : Rotational Shifts Share your cv at shruti.kumari@billgosling.com or ankit.rai@billgosling.com

Minimum 2 years experience as QA with a domestic BPO. Experience in Insurance Process is a must. Key Responsibilities Listen to customer interactions (calls, emails, chats), review data, and assess agent performance

Role & responsibilities Need to work on assigned base (Due/Grace/Lapse) in terms of calling & visits Develop product knowledge of the assigned base Customer calling & convincing clients to make premium payment from the assigned base For manual collection, deposition to be done within defined timelines BRE to call customers in Not Interested bucket and convince customer to pay premium. BRE to visit the Non contactable customers registered address in Due, Grace & Lapse buckets. BRE to gather new/alternate contact number for the customer and update in the report. Payment reminder call is to be made to the policy holder in Due, Grace and Lapse buckets The calling attempts will be subject to cust...

We are looking for a Quality Analyst with the following: - Should be comfortable with Rotational Shifts (No fixed shifts) - Work from Office only - 2-way cab facility provided - 1 rotational week off - Minimum Graduation required Required Candidate profile - Minimum 2.5 years of experience as a QA in International BPO (Domestic experience not considered) - Immediate joiners preferred For immediate response contact on call/WhatsApp - +9-8073579112

Role & responsibilities The QA will monitor inbound and outbound call and emails responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. • Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them. • Uses quality monitoring data management system to compile and track performance at team and individual level. • Participates in customer and client listening programs to identify customer needs and expectations. • Provides actionable data to various internal support groups as needed. • Coordinates and facilitates call calibration sessions for call cent...

key responsibilities: handle customer calls related to banking services assist with queries on accounts, transactions, or cards update customer information in crm system escalate complex issues to internal departments meet call quality, aht, and resolution targets requirements: excellent communication in hindi and english graduates or undergraduates can apply freshers with good speaking skills are welcome basic computer knowledge willingness to work in rotational day shifts

key responsibilities: handle customer calls in your preferred regional language resolve queries or escalate issues as needed record call details in the system follow standard scripts and procedures maintain call quality and meet daily targets requirements: fluent in kannada / hindi / malayalam / telugu basic understanding of english good communication and listening skills undergraduates & graduates eligible basic computer knowledge willing to work in rotational shifts

Key Responsibilities: Answer customer calls and resolve queries in Hindi and Tamil Provide information about products, services, or complaints Log details of conversations in the system Escalate complex issues to the appropriate team Follow call handling scripts and company policies Meet targets like call quality, AHT, and CSAT Requirements: Good communication skills in Hindi, Tamil, and basic English Ability to work in rotational shifts Basic computer knowledge Customer-friendly attitude and patience

Hi We are looking for Assistant Manager Quality Job description Minimum 1 -year experience as an Assistant Manager - Quality Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom and E-Commerce experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days workin...

Genpact is a global professional services and solutions firm committed to shaping the future. With over 125,000 employees in 30+ countries, we are driven by curiosity, agility, and the goal of creating lasting value for our clients. Our purpose revolves around the relentless pursuit of a world that works better for people, serving leading enterprises, including Fortune Global 500, with our profound business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Management Trainee, Quality Assurance. This role offers an exciting opportunity for individuals looking to transition into the dynamic ...

Role Overview We are seeking a full-time, on-site Quality Analyst to monitor calls. Key Responsibilities: Strong proficiency in both written and spoken English. Ability to monitor calls. Provide feedback and coaching to agents for performance improvement. Offer clear guidance to associates to enhance their performance. Ensure awareness of quality and agent behavior standards. Ability to work in a 24/7 shift environment. Excellent team player with the ability to influence and manage change. Focused on meeting targets. Location: This position is based in Noida (Sector 62). Additional Requirements: Proficiency in MS Office/MS Excel. Key Responsibilities: Auditing for accuracy in work orders and...

• Can communicate in Hindi and English both. • Call Audit (1) Live Call (2) Recorded Calls •Team Strength •Call Duration •What is AHT? •How to share Feedback •Call Calibration •No of calls audit •What is your feedback mechanism? HR - 84483 50054 Required Candidate profile Minimum 2 yrs. of experience as Quality Analyston papers BPO ONLY • 6 Days working (Monday to Saturday) • 10 am to 7 pm office hours • Sunday Fixed off • Graduate • Male and female both can apply

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, ...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...

Roles and Responsibilities Identify customer needs through effective communication and provide solutions accordingly. Follow up with existing customers to ensure satisfaction and resolve any issues that may arise. Maintain accurate records of all interactions with customers. Preferred candidate profile Ability to multitask Only Female Employee preferred

Stock Market Operations Associate (Calling Profile) Position: Stock Market Operations Associate Location:Mohali | Full-time About the Role: Are you someone who understands how stock market scams unfold? Can you speak confidently with traders, understand their concerns, and help them take the right steps? If yes this role is for you. Were looking for a Stock Market Operations Associate who can act as the first point of contact for victims of trading-related frauds. Your role will be to listen, guide, and coordinate with affected retail traders and work with our internal compliance team to help build strong cases against unethical practices in the market. What Youll Do: Talk to impacted trader...

Hiring for a Quality Analyst (technical Voice support) Skills - Hands-on exp in windows troubleshooting Minimum 2 years exp as a QA CTC - Up to 6LPA Location - Hyderabad Graduates only US Shifts Immediate joiners DM - 8905344933 (Divyam)

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, ...

As a Call Centre Executive in the International Process based in Ahmedabad, you will be responsible for handling international inbound and outbound calls. Your main duties will include providing timely and accurate customer support, meeting call quality and productivity targets, as well as maintaining customer data and call logs. We offer a competitive salary ranging from 30,000 to 35,000 along with shift and performance allowances. You can expect to work in a professional work culture that values growth and promotion opportunities. Our office location in Ahmedabad provides convenience for our employees. This is a full-time, permanent position that includes benefits such as food provided, li...