718 Call Quality Jobs - Page 12

Role & responsibilities Quality Assurance & Control: Oversee daily quality operations, including monitoring calls, analyzing process adherence, and conducting regular quality audits and inspections to ensure compliance with standards. Performance Monitoring & Improvement: Track and analyze quality metrics, identify trends and root causes of issues, and develop and implement strategies for continuous improvement to enhance service quality and efficiency. Team Leadership & Development: Supervise and mentor Quality Assurance (QA) team members, providing training, feedback, and guidance to develop their skills and ensure high-quality service delivery. Client & Stakeholder Communication: Act as a...

We are hiring for Quality Analyst (Not tech background) Looking for candidates with the following skillsets: Quality Analyst, Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests. Job Location- Noida Notice Period- Immediate - 45 Days Note- Should be flexible to work in night shifts and work from office. Years of experience & Salary 3.6 Years 8 Years (Quality Analyst)- 5.50LPA - 7.50LPA + Variables 10 Years- 16 Years (Quality Analyst Lead)- 11LPA- 17LPA fixed + Variables Work from office. Qualification- Any graduate and postgraduate. Job Summary What are we looking for? •Quality Assurance (QA) Quality Auditing Adaptable and flexi...

: Performing regular transaction monitoring and calibration sessions as agreed. Supporting TLs in setting improvement programs and action plans for CSRs. Working with TLs to ensure up-to-date and accurate information is online and in a user friendly format for users. Reporting quality scoring internally/externally at agreed frequencies (upon requests). Escalating quality deficiencies to Training & Quality Manager. Escalating when there are questions on product or online content. Attending internal local meeting (staff or with other departments). Keeping high level of own expertise, taking initiative to understand. Gathering up-to-date information and integrating feedback into the best practi...

Role: Quality Analyst / Quality Lead For Analyst role - Min 3+ Years experience in Call Audits/ Chat Audits For Lead role - Min 9+ years exp in Call Audits/ Chat Audits Strong understanding on Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests . Shift: Rotational Shift WFO Location: Noida Both Side Cab provided Send resume to anumeha@manningconsulting.in

- Lead quality audits & reviews - Drive process improvements - Monitor team compliance - Analyze QA data & share insights - Strong stakeholder mgmt. skills required

Answer Incoming Customer Calls Handle a high volume of incoming calls professionally and efficiently. Greet customers courteously and listen actively to understand their concerns or queries. Resolve Customer Inquiries and Issues Address questions related to products, services, billing, account information, or order status. Troubleshoot and resolve customer issues during the first call whenever possible (First Call Resolution). Provide Accurate and Timely Information Offer correct information based on company policies, procedures, and product knowledge. Escalate complex issues to the appropriate department or supervisor when necessary. Maintain Detailed Call Records Document customer interact...

Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates Help manage team work life balance through efforts on leave planning and rostering Communicate effectively within & with team members & escalate issues to the management for timely resolution Continuously manage performance through timely and effective feedback and coaching Partner with Recruiting and Training functions to help improve the quality of incoming talent.

Roles & Responsibilities Dealer Performance Management - A key role in the Network Planning section, person will be responsible for d efining KPIs for the dealership overall performance management. - Monitoring the KPI performance regularly and generate scorecards for the same and share with all relevant stakeholders. - Identify action items and next steps for improvement in gap areas. - Complete data management related to all such KPIs for all the dealerships. - Training and handholding the stakeholder teams to understand the program & scorecards. - Benchmarking the KPI performance internally across states, regions, tiers, dealerships etc. - Define the reward and recognition program based o...

Job Description:- Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance) Job profile: Performs call monitoring and provides trend data to management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call centre staff. Prepares and analyzes internal quality reports for management staff review. . Handle team of Verification dept & Quality Analysts. Requirements: 1+ year of call BPO Customer care & Sales experience, preferably in BFSI/NBFC. Experience into BFSI/...

Job Title: Quality Analyst Work Location: Oliva Corporate Office, Begumpet, Hyderabad Email for Applications: hr@olivaclinic.com Roles & Responsibilities: Monitor inbound and outbound calls, chats, and emails to assess service quality. Evaluate interactions using scoring sheets and document findings accurately. Ensure compliance with company policies and regulatory requirements. Provide constructive feedback and coaching support to team members for performance improvement. Generate quality reports and share insights with management to drive process enhancements. Required Qualifications: Bachelors degree or equivalent experience in a related field. 1-3 years of experience as a Quality Analyst...

Role Overview We are seeking a full-time, on-site Quality Analyst to monitor calls. Key Responsibilities: Strong proficiency in both written and spoken English. Ability to monitor calls. Provide feedback and coaching to agents for performance improvement. Offer clear guidance to associates to enhance their performance. Ensure awareness of quality and agent behavior standards. Ability to work in a 24/7 shift environment. Excellent team player with the ability to influence and manage change. Focused on meeting targets. Location: This position is based in Noida (Sector 62). Additional Requirements: Proficiency in MS Office/MS Excel. Key Responsibilities: Auditing for accuracy in work orders and...

Greetings from eNoah iSolution! Hiring - Quality Assurance ( International Voice Process) Position- Process Associate/ Sr.Process Associate Experience: 3-4 Years Any degree Job Location: Chennai ( Taramani ) Shift : Night Shift ( 7 pm to 5 am ) Salary - Based on their interview Performance Notice Period : Immediate Joiner Job Requirements: Roles & Responsibilities: Monitor and evaluate recorded calls for quality, compliance, and customer experience. Assess agent adherence to scripts, communication skills, and process guidelines. Identify performance gaps and recommend coaching or training needs. Prepare and maintain detailed quality assessment reports. Document non-compliance issues and comm...

Description: Quality Analyst NOTE : Kindly mention my name " Nivetha " in the entry form or interview form and give me the call once you reach the office. Location: Chennai, Tamil Nadu, India Experience: 2-6 years Preference: Both Male & Female candidates Role & responsibilities We are looking for an experienced Quality Analyst (QA) to join our BPO team. The QA will be responsible for monitoring and evaluating customer interactions across calls, chats, and emails to ensure compliance with quality standards and client expectations. The role requires excellent analytical skills, attention to detail, and the ability to provide constructive feedback to drive continuous improvement in performance...

We are seeking an experienced Quality Analyst with 812 years of proven expertise in call quality monitoring, compliance, training, and process improvement within an Inside Sales environment. The ideal candidate will ensure that every customer interaction meets our high standards for quality, compliance, and customer experience, while also driving continuous improvement through training and policy development. Key Responsibilities Call Quality Monitoring: Listen to, evaluate, and score sales calls against defined quality parameters. Identify gaps in communication, compliance, and sales effectiveness. Quality Framework & Policy: Develop, implement, and maintain call quality policies, SOPs, and...

Job Title: Quality Manager International BPO Location: Noida & Gurgaon Experience Required: 8 to 15 years (Mandatory experience in International BPO) Shifts: Rotational shifts and rotational week offs Employment Type: Full-Time Role Overview: We are seeking a seasoned and strategic Quality Manager to lead and oversee the Training and Quality Assurance functions for our International Voice BPO operations. This role demands a strong leader with a deep understanding of BPO metrics, compliance, performance enhancement strategies, and coaching methodologies. Key Responsibilities: Training Management: Design, implement, and enhance training modules for new hire, refresher, and process-specific pro...

Quality Analyst (Outbound Telesales) | 9–6 job | Sun & alt Sat off | Audit calls, give feedback, ensure compliance | Exp in telesales QA preferred | Salary up to 30k in hand Work location: Vashi, Belapur, Turbhe Required Candidate profile Relevant exp of min 6 months on papers is a must. Fluent coms. Ready to work in fix day shift, outbound telesales qa, Sunday fix off and alt sat off

Leading BPO in Bangalore Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit...

Leading BPO in Pune Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit part...

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process Must be a Manager On papers or Tenured Deputy Manager in Quality in International BPO Over All Experience 8+ Years Looking for Diversity Candidates CTC UPTO 18LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consisten...

You are an emerging Global Business Process Outsourcing company with a strong presence in multiple countries including the U.S., India, and the Philippines. Over nearly two decades, you have expanded into a global organization dedicated to providing personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. Your commitment to leveraging advanced AI technologies to enhance customer experience and operational efficiency sets you apart as a trusted partner in meeting the dynamic demands of the global market. As a Quality Analyst in the voice process operations team, you will play a crucial role in ensuring the quality of calls handled by agents...

Role - QA | Subject matter Expert On paper designation mandate Skills - International Voice Exp Mandate Exp - Min 2 years Loc - Bangalore Notice - Immediate to One month only 5 Days working 2 days fixed off 9116324602 | teena.ghrs@gmail.com

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation, At YASH, were a cluster of the brightest stars working with cutting-edge technologies Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future, We are looking forward to hire SAP MM/WM Professionals in the following areas : Should have min of 6+ yrs of SAP MM/WM experience, Should have done at least 1 to 2 SAP Implementations/rollout projects, ...

MSP STEEL & POWER LIMITED is looking for MANAGEMENT TRAINEE to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilitie Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Assistant Manager - Quality Key Responsibilities: Lead and manage QA teams effectively Handle manpower planning and roster alignment Deliver performance reports and actionable insights using Advanced Excel Create and present impactful presentations for stakeholders Ensure quality standards are met and exceeded consistently Communicate clearly with internal teams and clients Required Skills & Qualifications: Minimum 1 year experience as Assistant Manager / Team Leader Quality in a BPO setup Strong people management and team handling skills Excellent command of MS Excel (advanced level) and PowerPoint Sharp analytical mindset and attention to detail Excellent verbal and written communication G...

Current Designation Quality Mgr- Voice (International) Ensuring Compliance Process Improvement Leading & managing a team of quality assurance professionals- AM/TL Level Customer Satisfaction Reporting & Communication Training & Development