723 Call Quality Jobs - Page 19

Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR ...

Role: Quality Analyst (QA) Job Location: Kolkata Client: Oxygen Open Positions: 15 Experience Required: 1-2 years Process: International Voice Process Work Days: 5 days a week Shifts: Rotational Transport: Two-way cab facility Notice Period: 15 to 30 days Education: Graduate Role Overview As a Quality Analyst, you will be responsible for evaluating customer interactions to ensure service quality, compliance with client standards, and operational excellence. This role involves monitoring calls and other contact channels, collaborating with multiple teams, and providing insights for continuous improvement. Key Responsibilities Monitor, evaluate, and audit a sampling of inbound and outbound cal...

Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Need Quality Audit experi...

Role - Supervisor Quality /Quality Team Leader Leading BPO in Bangalore International Voice Process 5 Days Working Worked on 7QC tools MUST HAVE EXPERIENCE IN INTERNATIONAL VOICE PROCESS MUST BE QTL on PAPERS WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- Require minimum 1year Experience as a Quality Lead with overall 5+yrs experience Experience handling a team of Quality Analyst Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement ...

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process US Process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years CTC UPTO 14LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing...

Hi All, Movate Technologies ( Formerly Known as CSSCorp ) is looking for Quality Analyst role. Roles & Responsibilities: We Are looking for A self-motivated and confident person who has meticulous attention to detail skills, the ability to work accurately at pace and a strong passion for auditing and helping the organization. should be able to Conduct regular Process QA audits. Maintain working knowledge of quality standards and SLAs. Perform quality refresher trainings and test process knowledge Assessments. Make recommendations and suggestions to rectify and implement defects in Process Adherence. Create, Review, and Refine audits and errors of Engineers. Participates in bi-weekly meetings...

Role & responsibilities Call Monitoring: Listening to recorded or live calls to assess agent performance. Quality Audits: Evaluating customer interactions, chat transcripts, and emails for quality compliance. Identifying Areas for Improvement: Recognizing gaps in service delivery and suggesting improvements. Providing Feedback & Coaching: Training agents based on evaluation reports. Ensuring Compliance: Making sure agents follow company policies and industry regulations. Data Analysis: Tracking quality metrics and preparing reports for management. International Background Required Immediate Joiners Preferred BPO Logistics Process Directly Share on Vaishali.vaishali27@teleperformance.com

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Strong command on Bengali/Hindi/Tamil/Telgu/Marathi/Gujarati/Kannada/Malyalam Bengali Proficient in MS Office. Excellent analytical and listening skills.

Location: Bangalore CTC: 6 LPA We are hiring Quality Analysts with a background in International BPO Voice Process . Eligibility: Minimum 1 year of experience as a QA in BPO (Voice) Strong analytical skills and knowledge of quality metrics Graduates preferred , undergraduates eligible with relevant experience Key Responsibilities: Monitor calls and evaluate agent performance Provide actionable feedback and drive quality improvements Maintain QA reports and support process audits

AAs a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated traini...

Job Opportunity: Quality Analyst AR (US Healthcare) Location: Mohali & Pune , Bengaluru Experience: 3+ Years Department: Medical Billing Designation: Quality Analyst / Senior Quality Analyst Greetings from Vee Healthtek! We are currently hiring for an immediate opening for the position of Quality Analyst AR in the US Healthcare domain. Note: Candidates currently working as a QA ("on paper") will be preferred. Required Skills: Strong domain knowledge in US healthcare and medical billing Excellent verbal and written communication skills Proficiency in MS Word and Excel Strong analytical abilities and understanding of healthcare claims processing Ability to manage multiple tasks effectively A p...

Main Duties & Scope of the role To conduct thorough audits of the sales team's activities and systems, ensuring adherence to company policies, ethical standards and best practices, with a strong focus on maintaining integrity and data accuracy throughout all student interactions. Key Responsibilities Conduct audits of the sales team's adherence to company policies and standards. This includes evaluating processes related to lead management, student communication and CRM utilisation. Maintain a strong focus on integrity issues, identifying and addressing any unethical practices or potential misinformation provided to students. Monitor call quality and adherence to best practices in student co...

Role & responsibilities Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills. Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency. The Candidate will be responsible for delivering high quality voice and accent training to our employees. Preferred candidate profile Minimum 2 years of experience as a Trainer (Sales or Collection Process) in Call center. Candidate must proficient in Tamil (speak) and English language. Soft skill training working experience. Good i...

Experience 2 to 3 Years in Quality Department Experience with BPO Industry Willing to work in Night shift Quality Assurance Specialist must demonstrates complete familiarity with all aspects of quality of data entry including performance, professionalism, ethical standards, policies, guidelines and procedures Quality Assurance Specialist should monitors data entry performance, working with supervisors to implement improvement plans Should prepares quality reports by collecting, analyzing, and summarizing information and trends Quality Assurance specialist must prepares and conducts audit work in accordance with acceptable audit standards and plans. A minimum productivity requirement is defin...

Company Description: Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Job Description: The Customer Experience Associate Manager looks after the overall activities of the program Customer Experience (CE) Team that includes CE Observations, Team-Level reports, Program-Level Analysis, calibration sessions and CI Framework deployment Champions program implementation of Continuous Improvement Framework Own deployment and completion of CE delivery plan for the program Observations and Customer Experience (survey) res...

Job Title: Customer Insight Specialist Department: Customer Communications Location: Gurugram WFO 5 Days Job Summary About the Role: We are seeking a Customer Insight Specialist with a robust background in Contact Center Customer Quality and process improvement. The ideal candidate will be responsible for analyzing customer insights, identifying patterns, and driving actionable recommendations that enhance customer satisfaction, reduce friction, and improve overall service delivery. This position is an onsite role based in Gurgaon and requires collaboration with Quality, Customer Service, Product, and Process Excellence teams. Key Responsibilities: Execute Voice of Customer programs, ensurin...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Salary Range - 2.5LPA - 3.8LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fas...

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Responsibilities: * Manage team performance through coaching & feedback * Conduct quality audits & monitoring * Lead domestic BPO operations with focus on process training & call quality

for any queries call-9354498578 mail resume on-AP00841743@TechMahindra.com Roles and Responsibilities: Handle a team of QAs or QTLs. Ability to map processes, defines process, and execute them. Ability to view the issues end-to-end and develop action plans with tangible deliverables. Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance Out of the box thinker to develop tools and processes for best utilization of resources. Strong conflict management skills. Exceptional Client management (internal/external stakeholder) skills. Ability to plan & conduct transactional quality audits, Process Improvements, calibrations. Excellent...

Role & responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine pro...

Responsible for call monitoring, quality audits, feedback closure, and training need identification. Maintain quality reports, lead data, and productivity trackers. Ensure timely feedback to counsellors to improve quality scores and support

OVERALL PURPOSE OF THE ROLE: The primary responsibility of the specialist Partner Governance is to ensure Partner governance for Strategic partners, Editors and other service lines governance is defined, scheduled and follow up on actions related Information Security. Making sure identify prioritize and build/follow up along with relevant stake holders action plans and get these actions executed and presented to leadership along with relevant stake holders. The Sspecialist partner Governance will work closely with Design Authority, Solution Architects, IS Design,IS&T operations and Business teams, Editors, project and program team, stratagic partners to manage security of the organization at...

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-3 years of experience in quality analysis, preferably in an outbound sales process. Roles and Responsibility Conduct thorough audits of outbound sales calls to ensure adherence to quality standards and processes. Analyze lead generation methods and sales processes to identify areas for improvement. Provide actionable insights and recommendations for process enhancements. Create and maintain detailed audit dashboards and reports to track performance and compliance. Develop and implement strategies to enhance the efficiency and effectiveness of the outbound sales p...

Designs KPIs & KRAs of team. Develop plans to minimize cost & increase productivity. Conduct RCA for challenged metrics. Exp working in international process. Develop quality team in accordance to quality roadmap. Ensure that SLAs in Quality are met. Required Candidate profile Min 6 yrs of exp in Quality. Good comm skills. proficient in MS Office & possess great Analytical skills. Min 2 years’ exp as a Quality AM. Keep trackers, ISO documents & other account files updated.