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Genpact
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Management Trainee

Management Trainee

Genpact

0 - 4 years

0 Lacs

noida uttar pradesh

Posted:1 day ago| Platform: Shine logo

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Skills Required

training call quality coaching monitoring evaluation analysis regulatory compliance communication skills training strategies microsoft office applications

Work Mode

On-site

Job Type

Full Time

Job Description

Genpact is a global professional services and solutions firm committed to shaping the future. With over 125,000 employees in 30+ countries, we are driven by curiosity, agility, and the goal of creating lasting value for our clients. Our purpose revolves around the relentless pursuit of a world that works better for people, serving leading enterprises, including Fortune Global 500, with our profound business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Management Trainee, Quality Assurance. This role offers an exciting opportunity for individuals looking to transition into the dynamic field of Training and Call Quality. Responsibilities: - Deliver and facilitate training through various methods for new hire and experienced participants. - Identify focus teams monthly and develop materials for necessary coaching and training to enhance team/collector performance. - Monitor and evaluate calls using client-mandated standards and forms. - Analyze evaluated calls, identify gaps impacting KPIs, and conduct calibration sessions with Supervisors and Team Leaders. - Develop and implement training strategies to impact site CQ metrics, decrease defects and regulatory violations, and improve key performance metrics. - Maintain an up-to-date learning repository database based on procedures and products available in liaison with the customer. - Collaborate with other departments/teams to fulfill assigned responsibilities and ensure effective implementation. - Create training documentation/learning documents, conduct Process Knowledge tests, and provide reporting and presentations for internal and customer purposes. Qualifications: Minimum Qualifications / Skills: - Excellent attendance record. - Excellent written and verbal communication skills. - Comfortable presenting to groups and providing coaching/feedback. - Working knowledge of Microsoft Office Applications (Word, Power Point, Excel). Preferred Qualifications/ Skills: - Strong verbal and written communication skills. - Problem analysis and problem-solving abilities. - Attention to detail. - Adaptability. - Stress tolerance. - Strong interpersonal and presentation skills. If you are enthusiastic about joining a team that values excellence and innovation, we encourage you to apply for the Management Trainee position with Genpact in Noida, India.,

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Management Trainee