Call Center Representative

Role Overview: We are looking for an experienced Customer Relationship Manager (CRM) to join our team. As a CRM, your main responsibility will be to ensure that our customers receive excellent customer service. You will be in charge of promptly addressing customer inquiries and resolving any issues that may arise. If you are adept at handling client inquiries, collaborating with different departments to enhance customer experience, and have a passion for customer service, then you are the ideal candidate for this role. Key Responsibilities: - Establish and maintain positive relationships with existing clients. - Provide prompt, efficient, and satisfactory responses to customer inquiries. - Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments. - Analyse customer data to identify patterns and insights, leveraging this information to enhance customer relationship management strategies. - Collaborate with other departments (marketing, sales, logistics, and product development) to optimize the existing customer experience journey. Qualifications Required: - A bachelor's degree in a relevant field such as marketing, business administration, communication, or customer relationship management. - 2+ years of experience in a customer-facing role. - Successful record of developing and implementing customer relations strategies. - Strong problem-solving abilities with time management skills. - Fluency in English, Hindi, and at least one regional language. - Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company's strategies and initiatives. - A customer-centric attitude to handle challenging client situations. Additional Details: - Preferred skills and qualifications include prior experience managing a team of customer service representatives, proficiency in CRM software such as Salesforce or Hubspot, program certifications like Microsoft Certified Dynamics 365 Fundamentals, and soft skills such as patience, adaptability, and empathy.,